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Restorex Disaster Restoration
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Restorex provides restoration services for homes and businesses, including water extraction, structural drying, demolition, mold remediation, sewage clean up, and repairs.
Restorex provides restoration services for homes and businesses, including water extraction, structural drying, demolition, mold remediation, sewage clean up, and repairs.

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DO I NEED MULTIPLE ESTIMATES BEFORE HIRING A WATER MITIGATION CONTRACTOR?

Do I need multiple estimates before hiring a water mitigation contractor? The short answer to this question is no, but as in all aspects of life it can be more complicated than that.

From the insurance company’s stand point they want home owners to get water damage taken care of ASAP. Waiting for a contractor, or multiple contractors to submit estimates and go through the approval process delays the cleanup and dryout. This in turn can lead to further damage (ruined building materials, musty odors, mold damage, ect.) and further damage can lead to more money out of their pockets.

From the water mitigation contractors stand point it’s hard to predict every single aspect of a job before work begins. Imagine if the original plan is to remove wet drywall. However, when you go to tear it out the wall cavity that’s exposed is covered in black mold. Situations like this complicate a job and require additional work that wasn’t part of the original plan.

As a result, insurance companies allow water mitigation contractors to bill them directly after the cleanup and dryout is complete, using an estimating system called Xactimate. (Click Here is read about Xactimate) This way the insurance company gets a quick response which minimizes damage, and the contractor can submit one comprehensive estimate that includes all the work that was required. Win + win = best friends.

WARNING: As we learned previously in our article, “Will my insurance Company Pay for my Water Damage”, not all water damage is covered by your insurance company. ALWAYS talk to your insurance company and get DETAILS about your coverages before you hire a contractor to do the cleanup and dryout. While you don’t need an upfront estimate, you do need to be sure you have full coverage. If you skip this step you could be on the hook for whatever the insurance company doesn’t approve. NOTE: Just because you call and get a claim number doesn’t mean you’re covered. Don’t be the guy or gal that has a water mitigation contractor come out on a Saturday night to clean up your flooded basement just to find out on Monday morning that your coverage was denied or limited. Lose + lose = major dues.
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Flooded Basement in Carmel, IN

Restorex mitigates a lot of flooded basements due to the large amount homes that are constructed with basements and due to the large amount of rain falls we receive every year in the Indianapolis area.

This particular basement was in Carmel, IN and was a common scenario for a flooded basement. The basement flooring was carpet and pad. The walls were built with 2 x 4 lumber, insulated with batt insulation on the exterior walls, and drywall. The water affected the walls above the baseboards and reach some of the batt insulation in the walls. We always remove water soaked insulation because the amount of effort it takes to dry the insulation in place is usually not cost effective.

We extracted the water out of the carpet and pad using an extreme extractor and vac pac combination. Then we used a LGR dehumidifier and air movers to dry the remaining building materials in place. After drying for 2 days and making little progress the insurance adjuster approved to remove the carpet and pad in the basement.

Here are some pictures of the mitigation process.

https://photos.app.goo.gl/ggTWKXxrL2F1hN4C3

To watch a video of our team mitigating the flooded basement.

https://youtu.be/NKJX35fgysc
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WILL THE INSURANCE COMPANY PAY FOR A HOTEL DURING A DRYOUT AT MY HOME?

Have you ever dealt with water damage in your home? If not, ask someone who has. They will tell you it can be a very invasive experience. The way Restorex dries out properties is by using a mixture of heat and air movement. Typically affected rooms in a home can be as hot as 85 or 90 degrees, while 5 to 8 air movers blow loudly in the background. If that area is in your basement no sweat, pun intended. Just close the door and carry on with your daily routines. If the damage affects your main living area, it can be a lot more uncomfortable.

Your insurance company understands that during a dryout you are inconvenienced. If Restorex foresees that conditions are going to be too uncomfortable we will discuss getting a hotel room with our customer. Some stubborn people don’t want to leave, and if they’re willing to ride out the hurricane conditions more power to them. However, if a customer would prefer to stay in a hotel during the dryout that option is available to them. It’s as easy as reaching out to the insurance adjuster (see link) to explain the situation and get approval.

To be honest it often works out better for both parties. At that point Restorex can do the things that are necessary to dryout the property without worrying about inconveniencing anybody, and the customer can avoid the temperature and noise of our equipment slowing leading them toward a mental breakdown. NOTE: The insurance company will not pay for you to stay at the Ritz Carlton if we have 4 fans and a dehumidifier in 1 of your bedrooms. Hotel stays are only approved during “significant” water damage situations.
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HOW DO I KNOW IF MY INSURANCE COMPANY WILL COVER MY WATER DAMAGE CLAIM?
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Restorex mitigated a local church that had significant water damage from a drinking fountain supply line. The church building was approximately 5000 square feet and it was built over a substantial crawlspace. Our team responded initially to extract the standing water in the carpet on the main level and set temporary equipment to stabilize the environment. The next day, we returned with LGR dehumidifiers, a 40kW generator, power distribution equipment, 3200 CFM desiccant, HEPA scrubbers and air movers. The equipment ran for a total of 7 days to properly dry the saturated wood sub-floor, floor joists, and walls. The initial hygrometer readings were 83 degrees Fahrenheit and 72 percent relative humidity in the main level and the crawlspace readings were 78 degrees Fahrenheit and 79 percent relative humidity. The drying process was conducted in 2 phases. We were able to initial dry the main level of the church building using the LGR dehumidifiers and air movers. Then we used the 3200 CFM desiccant and air movers to dry the crawlspace. The HVAC supply ducts were damaged from the water and the entire system in the crawlspace needed to be replaced. This delayed our crawlspace mitigation a few days while a HVAC contractor replaced the entire ducting system.
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