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Tony Polito
Works at East Carolina University
Lives in Greenville, North Carolina
2 followers|7,916 views
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Currently
Greenville, North Carolina
Previously
Elmhurst, New York - Elko, Nevada - Gillette, Wyoming - Cedar Falls, Iowa - Athens, Georgia - Pulaski, Virginia - Roanoke, Virginia - Radford, Virginia - Winston-Salem, North Carolina - Flushing, New York
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Occupation
Associate Professor
Employment
  • East Carolina University
    Associate Professor, present
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Male
PLEASE PLEASE PLEASE DO NOT let MJT do service work on your Toyota. Steer clear. Run away, run for the hills. I bought my Avalon at MJT and I was so durn satisfied with the service at MJT I drove 90 miles each way to get that service, at least for the first 5.5 years of ownership. During that time I visited their shop several dozen times and gave them $11,000 worth of business, so I have loads of experience from which to speak. However starting in about 2009 or so the quality of service at MJT slowly eroded. My last visit there in June, 2011 I gave MJT $2,000 worth of business and the experience was no less than absolute chaos. There were about two dozen errors - things not reassembled correctly, things not fixed, things broken that worked fine when I dropped the car, a warranty claim not honored, a $100 invoice error that I had to discover myself. CLICK ON MY NAME TO READ MY FULL REVIEW !!! After the Great Recession, MJT laid-off, understaffed, inadequate raises that have caused good people to move on, orders issued to cut back on customer goodwill expenses, those sorts of things. Here’s one of those June, 2011 errors. After I left the dealership, every time I got in or out of the car it would beep 10 times. Never had THAT problem before. They broke it. My service writer/advisor suggested I change out the remote battery. Ridiculous, but I did it just to exclude it as the cause. Then the writer stopped responding to calls and messages sent to his cell phone. He never even suggested that I return to the dealership to have it looked at. Now doesn’t that sound like incompetent service to you? Another Toyota dealership had to diagnose it and repair it. Here’s another of those June, 2011 errors. MJT painted my rear bumper and I discovered they didn’t even finish bolting it back onto the car. The bottom bumper flaps were just hanging down loose, flapping in the breeze. I had to go buy the bolts at another dealership and have an independent service shop install them. Anyone with a brain would describe THAT as incompetent, right? It took WEEKS of my time to get all these errors resolved. Weeks. MJT has a lot of nerve constantly reposting a rebuttal that implies my dissatisfaction with that caliber of work means that “I’m just hard to please.” (After I added the preceding sentence, they finally stopped reposting.) Eventually I wrote a seven page letter describing the dozens of errors and events in full detail. And I sent a copy to Mark Jacobson’s home, that being a million-dollar mansion in Chapel Hill. I never heard anything back about that, so that proves that HE doesn’t give a d@mn about how his joint runs either (as long as HIS Benjamins keep rollin' in). I’ve uploaded the letter so you can read it and see why you don’t want these clowns working on YOUR Toyota. You can download that letter from ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ TinyURL~~~dot~~~com~~~slash~~~MJTerrors~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PS: My initial negative review was first posted here the first week of January, 2012. On the 13th of January, MJT discovered it, they called me to ask me to delete it, they posted the aforementioned rebuttal … and also four NEW reviews, all 5-star, appeared out of the blue. Before that MJT, in business at least 12 years, had only accumulated a total of 59 reviews on this website. And among those 59 reviews there were 21 ONE-STAR reviews. Then, between January 13th 2012 and April 1st 2012, no less than ONE HUNDRED & FIFTEEN five-star reviews were posted for MJT. During that time, MJT was apparently begging every customer to do a happy Google review immediately after the sale or service - in order to bury the earlier bad reviews. And some of those customers they begged STILL posted bad reviews! Then in June, 2012 - somehow - a ton of the reviews disappeared and/or got reshuffled (between multiple Google listings such as MJT, MJT of Durham, MJ Suzuki & just MJ.) MJT--What a bunch of con artists!
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Public - in the last week
reviewed in the last week
Rip-off “make-work” shop. Scams customers into high $ work. If these guys rip you off, file a "quality of service" chargeback with your credit card company and they will get your money back for you. No one else is going to help you - not the store manager, the Mr. Tire home office or the BBB. When it was Colony Tire it was totally fine. This is a entirely different chain and most all of the Colony people are long gone. The goal of a Mr. Tire shop is apparently to sell customers high-dollar work whether they need it or not. Customers are viewed as no more than suckers to be played like violins. My complaint was loud whirring sound under LEFT front wheel well. The diagnosis was “bad wheel bearing.” I returned to find a wheel bearing had been replaced under the RIGHT front wheel well. $437.90. I was told the problem was fixed, but of course it was not. Later I found out that another shop where I went about this problem had actually ALREADY checked the wheel bearings just days prior -- and they were found to be in perfect working order. I suppose they put the bearing on the right-hand side, hoping I would be stupid enough to come back saying I still had a problem - and would let them replace the left wheel bearing as well. Later the problem was correctly diagnosed -- somewhere else -- as “defective new tire.” The diagnosis was simple enough. The tire was removed and a new tire was mounted on the same wheel. Sound gone, problem solved. I went back to try to work it out with the Mr. Tire manager, who bluntly told me no refunds, no partial credits against merchandise, nothing, nada, too bad. Hey, OK, you can have a free oil change, dude. Yeah, like I would ever let THESE guys touch my car again -- and give them a chance to muck it up and create more billable work. Googling readily reveals that complaining customers get zero satisfaction from the Mr. Tire home office. I had to waste more of my time heavily documenting a credit card ‘quality of service’ chargeback against Mr. Tire to get my money back. I just pray Mr. Tire didn’t screw something ELSE up inside the car while they had it -- in the hope that I would bring it back to them so they could make even more money. A friend of mine also recently used this Mr. Tire shop when his car suddenly shut down, having been a happy & loyal customer of Colony Tire. Three days later they had it running at a cost of $700. They replaced the timing belt and the fuel pump. He had replaced the timing belt only 20,000 miles earlier. TIming belts typically hold for 100k miles or so. We now suspect the true problem to have been a failed crankshaft sensor, that being a 30 minute job and a $50 part. Asking around town - and Googling for reviews of this store – resulted in me hearing at least six other similar complaints about gouging and high-dollar diagnoses. And the joint has only been operating as Mr. Tire for like six months. Google “Mr. Tire complaint” and you’ll discover a starkly consistent pattern of this type of behavior at many locations of the Mr. Tire stores all across the nation -- also doing business as ‘Monro Muffler/Brake,’ ‘Tread Quarters Discount Tire’ & and ‘AutoTire Car Care.’ There are hundreds upon hundreds of web-posted complaints, many of which describe customers arriving with minor work/problems who were subsequently mis-directed into high-dollar repair tickets … that they later found to be pretty questionable and/or performed incorrectly in nature. Mr. Tire apparently grows by buying up existing smaller auto repair chains with established customer base - then turns those shops into giant ATM machines via endlessly diagnosing high-dollar work. Make no mistake, THAT’s the business Mr. Tire is in -- not the actual auto repair business. It’s basically legalized robbery - and they are apparently pretty good at staying just inside the letter of the law to keep the scam going. Avoid them as if they were a cancer. Which they are. Happy Motoring !
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Public - 4 months ago
reviewed 4 months ago
Do NOT use this driver. A friend of mine was picked up by him at RDU airport and was dropped in downtown Raleigh. My friend says the driver took unnecessary detours to cause a trip time of about 40 minutes. (It should be an 18 mile, 20 minute trip.) Upon arrival, only THEN the driver quotes the fare at $60. The driver's own website quotes RDU to DT Raleigh at $30. He's running a late model black Lincoln Town Car, so he peddled off the jacked fare as being due to a "limo ride." Steer clear.
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Public - 5 months ago
reviewed 5 months ago
JFK's T5 is a ghetto of incompetence. Don't be a victim; steer clear. During my first (and last) flight on JetBlue, I discovered that the high-quality customer service days under former JetBlue CEO David Neeleman are long gone. Inbound toward my final destination, I spent 12 hours inside JetBlue's JFK Terminal 5 (T5, for short) on Sunday, March 11, 2012. The JetBlue T5 staffing was consistently lazy and incompetent in almost every interaction I had with them. T5 was once touted by Popular Mechanics as a new high-watermark in efficiency and operations. Ok, T5 is spacious and it has lots of window glass. So does a 1975 Cadillac Fleetwood. But that doesn't mean it runs well. In the final analysis, the terminal is not going to operate any better than the quality of the people who staff it. And JetBlue has piled on a ton of lazy and incompetent workers at T5. Everywhere I looked I saw an excess of JetBlue staff lounging around and talking, sitting down to eat snacks, whatever. Meanwhile they apparently either cannot do - or are unwilling to do - the jobs they're actually getting paid to do. I landed at T5 about 5am and I was scheduled to leave at 5pm. I asked to go standby on JetBlue's 9am flight. (It was full and so I did have to wait for the 5pm flight.) The JetBlue information desk guy who put me on standby screwed something up and so my 5pm boarding pass wouldn't work. The JetBlue gate agent boarded the entire plane then tried to straighten out my boarding pass (and the boarding pass issues of three other people behind me). He began to talk about me not being allowed on the flight. "Huh, why would you let my seat fly empty and also make me stay here another day, when you can just straighten out your clerical paper error after the plane and I are gone?" He had to call someone to help him. They clicked away on the computer while the plane was sitting, ready to leave. When I turned and started fussing to other customers about the matter, they suddenly decided to print out some kind of dummy boarding pass they could scan in. Had I not fussed, I might have missed work on Monday. I actually used the JetBlue information desks a number of times during my stay at T5. Almost every single time, the response was lazy and/or stupid. It was nothing more than a bunch of JetBlue employees trying to sluff-off their work. I stopped several times to inquire about the status of my checked luggage. (If it had left on the 9am, I didn't want it spinning around on a carousel for hours at my destination, tempting thieves. I wanted to make sure the bag had been properly corralled and secured by JetBlue luggage staff at my destination.) I was told twice it had NOT left on the 9am, they could see that on the screen. In fact, it WAS retagged to leave on the 9am flight and it DID leave on the 9am flight. (Luckily, a COMPETENT JetBlue employee, Melissa, at my destination had tended to my bag properly.) And to add salt to that wound, the JetBlue luggage handlers at T5 broke the telescoping handle on my Briggs & Riley 24-incher. I've never had a luggage failure on any of my B&R pieces until this. Now I'll have to pay - and waste my time - shipping it off for repair. Thanks, JetBlue. A well-formed inquiry about another situation at the JetBlue info desk resulted in "Huh? What's your question?" Just like those stupid fast-food clerks that make you repeat your order a second time because they were too lazy to listen the first time you spoke. I just walked away. I also had the misfortune of having a personal item lost while at T5 (Actually it was most likely stolen when I turned my head momentarily to observe a crazy woman setting off the alarms on locked gate doors demanding to board a plane. Welcome to New York). Accordingly, I inquired at the JetBlue desk a number of times with a couple of simple enough questions: "Where is the Lost and Found?" and "Will you call the Lost & Found to see if they have my item?" Here are some of the work avoiding answers I got from JetBlue T5 employees. Why won't my next words stay here?
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Public - 3 years ago
reviewed 3 years ago
6 reviews
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Map
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Outstanding service, large, upscale decor. I had this venue in my GPS to check out for nail/spa services in Raleigh and finally checked it out this week. I was very impressed and this will be my Raleigh go-to going forward. Services and service providers were fawning. Wine was offered. Prices were quite reasonable as well, $51 for an hour long pedi with extensive quality reflexology. Apparently for a small fee there is a private area for pedi services available. This place had a ton of customers being serviced, which testifies to the quality of work. Three customers commented to me that they had been a regular customer for years. One for 13 years. Yet with all this traffic, I had nearly zero wait. Location is on Capital Blvd southbound about a mile south of the 540 exit; across the street from BestBuy. Check it out!
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Public - 5 months ago
reviewed 5 months ago
I am using Mr. Kim Son's mother-of-pearl (MoP) collar stays. I am pretty OCD and I spent a lot of time looking for "the perfect collar stay" ... and I think I've found it in Mr. Kim Son's product. I did find some pretty high priced stays - made of titanium, sterling silver, whatever - but it doesn't make much sense to pay $75/pr for an item so easily and often lost (forgetting to remove them before a trip to the laundry ... and turning my collar up to adjust my tie&collar during the day ... seem to be the most frequent sources of loss). And it also doesn't make sense to pay so much since they are not worn as "conspicuous consumption," so to speak. I can't remember ALL the collar stay options I lived through and/or investigated--again, I've looked at plenty--but so far, these Kim Son MoP stays seem to be the best choice I've discovered. Mr. KimSon's stays have a elegant look, but at the price I'm not terribly concerned if they get lost and/or broken. I've slipped one out of my collar to show around; they look impressive and look to be more expensive than they actually are. Even more so after I mentioned they were custom cut to my measure by a talented craftsman in Vietnam. Mr. Kim Son's work is absolutely precise in appearance. I was initially afraid they would not be sturdy enough, prone to breaking, but so far that's not been the case. Mr. Kim Son is manufacturing these stays thick enough to be sturdy enough. My sense of it is that you could break these stays between your fingers in the same way you can position a pencil in your hands and snap IT in half with a lot of pressure. But so far, in everyday usage, not one of these stays has broken. Mr. Kim Son will manufacture to the exact size and shape you request, so you get exactly what you pay for. I do have a WEE bit of variance in the lengths of my collar stays pockets, and I am able to accommodate that fact by ordering from Mr. Kim Son. I am always open to "environmental scanning," informed recommendations and such but, as of this writing, I can't imagine a more rational choice for upscale quality collar stays than the product that Mr. Kim Son is currently offering. NB: Mr. Kim Son makes these by hand, to order, so do plan for a 4-6 week turnaround, as described at the website. Happy motoring !!
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Public - 2 years ago
reviewed 2 years ago