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Bryan Karan
Worked at Kenco Label & Tag Co., LLC
Attended Milwaukee School of Engineering
Lives in Milwaukee, WI
18 followers|39,486 views
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Bryan Karan

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Education
  • Milwaukee School of Engineering
    2001
Basic Information
Gender
Male
Work
Employment
  • Kenco Label & Tag Co., LLC
    CTO
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Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Milwaukee, WI
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Customer Service needs major improvement. We've had a dental emergency serviced by Integrative Dental Solutions. When it came time to deal with our insurance company, a manager in the office said that they do not deal with our particular insurance company. I began the claim personally and recently when I called and asked for basic information for filing the claim (Tax ID number, and National Provider Identification Number) they were not willing to give that information, but then said that "we would be happy to file the claim for you." When I informed the office that I was told by an office manager that they would not do that for me initially, the person I was dealing with on the telephone implied that that never would have happened. Really? then why in the world would I start the claim on my own. Like I have nothing better to do with my time. If a customer says they were told something by your office staff, even if it's "impossible" that it ever was said, THE CUSTOMER IS ALWAYS RIGHT. A simple "I'm Sorry that someone told you that would have been acceptable".
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Public - a year ago
reviewed a year ago
1 review
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