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the Leadership Difference
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It started in 1995 with a simple motto… ”laugh and learn”. It started in 1995 with a clear vision… ”to positively affect the life of every person with whom we come in contact.” For more on our story, visit www.theleadershipdifference.com
It started in 1995 with a simple motto… ”laugh and learn”. It started in 1995 with a clear vision… ”to positively affect the life of every person with whom we come in contact.” For more on our story, visit www.theleadershipdifference.com

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Yesterday I had the enormous pleasure of speaking at the Hermanson Company all employee meeting and touring their facility. So impressive. Excellent leadership, engaged employees. #CustomerSatisfaction #CustomerService #CustomerServiceExcellence #TheLeadershipDifference #LaughandLearn #KeynoteAddress #Leadership #LeadershipTeamDevelopment #ConsultativeSelling

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Well, this email made heading to the airport at 4:30 AM a lot more bouncy.
“I have to tell you that our meeting evaluations also came back. You got a 5.2 out of 5. There were several people who gave you a 5+++ You were memorable!!!” – Mary Mycka, Executive Director of TempNet #CustomerSatisfaction #CustomerService #CustomerServiceExcellence #TheLeadershipDifference #LaughandLearn #KeynoteAddress #Leadership #LeadershipTeamDevelopment #ConsultativeSelling
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Started the week clearing trees and brush, ending it speaking in Los Angeles. Trading the machete and chain saw for a lavalier mic and PPT deck. #bestofbothworlds #CustomerSatisfaction #CustomerService #CustomerServiceExcellence #TheLeadershipDifference #LaughandLearn #KeynoteAddress #Leadership #LeadershipTeamDevelopment #ConsultativeSelling
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These are some amazing human resources professionals. So much enthusiasm...they gave me a standing ovation and I sold out of books after the event. Love them! #CustomerSatisfaction #CustomerService #CustomerServiceExcellence #TheLeadershipDifference #LaughandLearn #KeynoteAddress #Leadership #LeadershipTeamDevelopment #ConsultativeSelling

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The view at breakfast. Always great to speak at The Broadmoor Hotel. What is Your Wine Personality for CHART this afternoon followed by a book signing. #CustomerSatisfaction #CustomerService #CustomerServiceExcellence #TheLeadershipDifference #LaughandLearn #KeynoteAddress #Leadership #LeadershipTeamDevelopment #ConsultativeSelling
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I experienced an important rite of passage today. The staff at American Express Centurion Studio at SeaTac Airport knows me by name. #CustomerSatisfaction #CustomerService #CustomerServiceExcellence #TheLeadershipDifference #LaughandLearn #KeynoteAddress #Leadership #LeadershipTeamDevelopment #ConsultativeSelling
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A gorgeous start to the day for the TempNet Conference. Presenting The Power of Understanding People and Consultative Selling this morning! #CustomerSatisfaction #CustomerService #CustomerS erviceExcellence #TheLeadershipDifference #LaughandLearn #KeynoteAddress #Leadership #LeadershipTeamDevelopment #ConsultativeSelling
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