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University of Rhode Island ITS Help Desk
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Couteous and Approachable Technical Support
We are a team of friendly students and staff members dedicated to improving your experience with technology at the University of Rhode Island.
Contact Information
Contact info
401-874-4357 (HELP) Option 1
URI Library, 15 Lippitt Road, LL19, Kingston, RI 02881


The Help Desk Spring Hours:
Monday - Thursday 8am-9pm
Friday 8am-5pm
Saturday 10-4pm
Sunday 12-6pm
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URI has switched email services for staff and faculty  to Google Apps for Education.  It's a big improvement over the previous system!  If you are having problems feel free to call the Help Desk 401-874-4357 option 1.  Our students have been using a similar system for 3 years now!
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If you are experiencing difficulties with wirelsss on any of the University of Rhode Island campuses you can email wirelessfeedback at or call  and leave a message  here: (401) 308-3756.
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Due to maintenance the computer lab in the lower level of the library (LL4) will be closed until Monday, August 27th. Classroom Media Assistance can be reached at 4-2703. Thank you.
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Our networking group will be doing work on the physical network on Saturday, April 7th from 6:00-13:00 EDT.
The buildings affected are as follows:
MTS Networks
Ryan Center
Boss Arena
Independence Square
Safety & Risk
Lands & Grounds

If you have any questions or problems please contact the Help Desk. 401-874-4357. Thank you.
Diane M. Martin
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Our networking team is constantly striving to improve the wireless at URI. If we do not know there is a problem, it will not get fixed. Please contact the Help Desk with any and all problems with wireless! Help us make our wireless system the best wireless system in the world!

Phone: 401-874-4357 option 1
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Did you know? To log on to internet services you need your eCampus username and your URI email ( or password.
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Important information about phishing email!  Please read and pass this along!  If you have any doubt about an email, please contact the URI Help Desk.  email: helpdesk at or 401-874-4357 option 1.
Phishing emails insinuate themselves into inboxes year-round, but the holidays bring out a rash of new scams. Help your users spot "fishy" emails.
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Welcome to the University of Rhode Island class of 2017! The Help Desk is here to assist you with your technology questions/problems!
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We are sending the following urgent message on behalf of the URI Information Security Office

Newest Phishing Scam- Don't Click!

The University of Rhode Island has recently been the target of a phishing attack that was specifically targeted at individual URI employees. These employees have received an email with a link to a malicious zip file that is designed to take control of your computer. This particular attack was conducted by a group of know miscreants that are interested in cyber espionage.

If you receive any email with a link that ends with, DO NOT click on the link, but immediately contact Michael Khalfayan of the Information Security Office at 401-874-4787.

Reminder: The University of Rhode Island will NEVER ask you for your password, nor will the university send you email requesting your password information. Ignore all email messages requiring you to provide such information.

Thank you.
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FYI: The and (zimbra) email servers will be down for maintenance on Saturday, March 17th from 7:00 A.M EDT until 12:00 P.M. EDT Please direct any questions or concerns to the ITS Helpdesk at (401) 874-4357 option 1.
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Help Desk Spring Break Hours:
Saturday, March 10: Closed
Sunday, March 11: Closed
Monday-Friday March 12- 16th 8am-5pm
Saturday, March 13 Closed
Sunday, March 14 1-6pm.
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Spring Break Next week. The Help Desk will be open and ready to handle whatever problem you have been putting off to resolve!
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