Profile cover photo
Profile photo
John Lyons
23 followers -
May Fortune Favor the Foolish!
May Fortune Favor the Foolish!

23 followers
About
John's posts

Post has attachment

Post has attachment

Post has shared content
Kinda ticked off at Google today.  I had ordered a Chromecast device back on the 24th of July.  By the 28th, I had gotten the email that it had shipped.  A friend of mine got his on the 31st but still, on the UPS website, it said that I should receive it on the Aug 3rd.  Aug 3rd came and went and I called UPS who told me I would have to talk to the shipper.  Google then tells me in an email back that I needed to talk to the local post office.  I talk to the post office and am told they never got the package only the electronic shipment information.  I go back to UPS who then tells me to go back to Google.   During this time I can see the UPS website which says the last place the package was at was in NJ.  After a few more days Google actually tells me the package was delivered; but everything on the UPS site and the Post Office site said it still wasn't delivered (and there was no package at my door).  I contact Google and tell them with proof from the two websites that the package still wasn't here.  They then turn around and send me an email telling me it was still in transit and I needed to wait a few more days.  I waited a few more days (at this point 18 days had passed since the package was shipped and 13 days since it was in NJ).  Finally, I had had it with Google and asked what happened (By the way any time I called them directly I had to start the process over because they wouldn't transfer the issue that I had already opened).  They then wanted consent to disable the device and then they would investigate with UPS and the Post office.  Finally after my consent and another two days they say the package was lost and they would refund my money.  To me this was an opportunity for Google to do some good customer service and to me they dropped the ball several times.  I'm going to be going as Google-lite as I can for a while because they left a bad taste in my mouth.
Wait while more posts are being loaded