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Hackensack University Medical center
Medical Center
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30 Prospect Ave Hackensack, NJ 07601
30 Prospect AvenueUSNew JerseyHackensack07601
(551) 996-2000hackensackumc.org
Medical Center
Hackensack University Medical Center, a 781-bed teaching and research hospital, is the largest provider of inpatient and outpatient services in the state of New Jersey.
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Review Summary
3.1
82 reviews
5 star
30 reviews
4 star
13 reviews
3 star
4 reviews
2 star
8 reviews
1 star
27 reviews
"They have a great heart center and rehab unit."
"The ER doctors and nurses are beyond rude."
"It was a LIE. It was the hospital's billing department that screwed up."
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Jefgg's profile photo
Jefgg
in the last week
The emergency room is awful. They treat you like a piece of meat. And they like their meat to sit around and age for hours. They treat patients like drug addicts and/or criminals. The nurses there know absolutely nothing about HIPAA. One of the nurses became very snippy because I advocated for myself. There was no need for his dramatics.
Galina Bukhman
2 weeks ago
The emergency room is awful people are on line with fewer for 6 7 hours dirty the rooms are small and management is awful beds are in the coridors nobody paying attent I on for hours I came with my friend in pain and only one person was actually really helpful and at least tried to help Anna. Others just waited for us to leave. HOPE THAT Something will be done so staff will be happy and I would suggest to change management The clean procedures the food and the number of nurses that are working Complains will continue if something will be done asap
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nicholas baum
3 months ago
This place is pretty darn good.Their care is GREAT!No wonder the're one of the top 50 hospitals in New Jersey!The are really nice,give good food,Nobody is left out in the cold!
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Aji Philip
6 months ago
We had our first baby here, but we don’t recommend this hospital. If you have insurance don’t go there. During our registration, we specifically requested for in-network doctors. But when we got back home, hospital send a bill saying there was doctor who treated our child is not covered and we have to pay out of pocket. In reality, she never checked my child in person; sure you may think she might have checked the chart, seriously! Such a negligent, irresponsible hospital I haven’t seen in my career (yes I work with hospitals). When you call billing department, they simply put you in hold (unless you said the magic word “I call to PAY the bill”. After a while, whenever I call, billing associate simply say, sure we are sending your case to review, then no update, weeks later I got same bill, when I called back again same response. So if you have insurance, try to find better caring hospitals.
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Jose Camargo
a month ago
Great place to have a baby n every one nice kids hostial is the best. But like some review the reg adults er can suck but it depends n day time staff i had hit n miss on er part but the staff is nice remember lot people come at once so it ca n get busy. But kid side it fast n great service
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Kyoungmo Kang
6 months ago
I had my first baby girl in the center, and the experience was amazing. All the staffs are kind and well-trained, so they know what is needed at the appropriate timing. Amenity including food was good. They did not serve food family members, but that's not part of their service. Anyhow, I loved this place and strongly recommend to you.
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shrewst
a month ago
I don't understand why this non-profit hospital doesn't accept UnitedHealtcare community plan. They should be accepting all of NJFamilycare plans to keep their non-profit status to support the community.
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Susan Slater
3 months ago
If the ER people were rude to you, I'm guessing you were demanding. When we were there with my mother they were helpful and went out of their way to make her comfortable. She hates needles so the nurses and people who came to draw blood were especially careful not to hurt her.

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