Response from the owner - 2 weeks ago
We would like to extend our personal regrets regarding your experience with our Sales Department and assure you that we take your feedback seriously. Jeff Kohn, our General Manager, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him firstname.lastname@example.org. If you would rather give us your preferred contact information, once received, he is happy to contact you.
We appreciate your time and are looking forward to earning back your trust in our dealership.