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Frank Eliason
Works at Citibank
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Frank Eliason

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I am looking forward to getting my #googleglass invite but still deciding best phone to pair it with. I decided to give up my iPhone for an Android device. Since I have Verizon leaning toward the Note 3. Any recommendations? How long do you think the invite will take?
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I never thought I'd see the day. Cat was always intrigued with the note's giant screen. A shame Nexus 5 isn't playing nicely with verizon, with something like Glass, it seems the most up to date, vanilla android devices will be getting the best support. Moto X is also interesting, and seems like a good bet since google helped develop it. 
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Today's post on LinkedIn is a look at the Customer Experience Role that we are seeing growing at companies
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What are some of your favorite brands for Customer experience and Why? What brands do you hate for Customer experience and Why?
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Unfortunately, many brands don't offer an exceptional customer experience, but locations and people at brands do. I've flown both +Virgin America and +Porter Airlines recently. They both offered a great customer experience. VA on the plane with the ordering system, wifi, outlets and friendly service. Porter for the friendly people and lounge in Toronto. 
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Looking forward to rocking SxSW! Please vote
 
A proposal for SXSW Panel Picker 2014. Title: Social Relationship Management - How Big Brands Can Organize For Long-Term Success. Hashtag: #srmsxsw Panelists: R
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Here is my latest post on LinkedIn
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Love to hear your thoughts
 
Important episode of the Social Pros podcast this week. The amazing +Frank Eliason - the Godfather of social media customer service and head of social for Citi globally - shares his secrets. Incredible lessons in this one. 

http://www.convinceandconvert.com/social-media-strategy/listen-smarter-how-to-balance-proactive-and-reactive-listening-on-social/
Frank Eliason, Director of Global Social Media for Citi, joins the Social Pros Podcast this week to discuss crafting a cohesive social strategy for a global corporation, relying on the instincts of his team, and listening smarter.
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Here is a post I did for Sprinklr following Hurricane Sandy
 
When a crisis occurs, is your brand creating Scalable Intimacy? Make sure that you're creating meaning and not just pushing your product.
From the Director of Global Social Media at +Citibank US and author of @YourService, +Frank Eliason.  
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Frank Eliason

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Todays blog post looks at an interesting legal case in TN where a Southwest employee is suing a Customer over tweets
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Frank@frankeliason.com
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#Brands are being forced to realize that whether they like it or not, they avoid social media at their own risk. +Frank Eliason of +Citibank US chats with +Robin Carey in this enlightening interview. They'll both be speaking at the #SocialShakeUp  -- so don't miss it!

http://socialmediatoday.com/social-shake-up-conference?ref=navbar
Robin Carey interviews Social Shake-Up speaker Frank Eliason about the Social Shake-Up.
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Love to see you there!
 
A Seismic Shift in Social Media is Coming – Are You Ready?

Conversation hosted by +Frank Eliason with +Augie Ray , +Marc Monseau and me
WHEN 
Friday, September 13 
11:30am - 4:00pm

4:00 - 5:30pm Networking Reception

COST 
$55 - Members
$65 - Non-members
Presentation, lunch and 2 drinks at the reception included

LOCATION* 
Doubletree Hotel by Hilton Princeton
4355 U.S. 1 
Princeton, NJ 08540
Princeton Ballroom
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Thanks to +Scott Monty for sharing this
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Part 2 of a recent interview
 
Part two of the "smart social" conversation Social: IRL and +Expion had with +Frank Eliason . 

Frank discusses real-time marketing trends and the need for brands to be part of the social media community in ways that deliver value and not detract from user experience. 

Frank also answers the question “what does smart social mean to me” with some valuable advice for brands: If you want to win in social, concentrate less on social itself, and more on creating remarkable customer experiences.
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Thanks, +Frank Eliason. I was interested to hear how you listen to your local employees to customize for each region. They would know. 
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Have him in circles
4,856 people
jack sasson's profile photo
IreneYHENA Verano's profile photo
Mista Cade's profile photo
Scott K. Wilder's profile photo
Mark Woodcock's profile photo
Mike “mobileradikal” Corbett's profile photo
Muzafar Ali's profile photo
Brendon DeJaynes's profile photo
Esteban Diaz Mathe's profile photo
Work
Employment
  • Citibank
    SVP of Social Media, 7 - present
  • Comcast
    Senior Director National Customer Operations, 2007 - 7
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Many of you knew me as @ComcastCares, here I'm simply Frank. I'm SVP of Social for Citi & board member for @BBB_US & @Socap. Thoughts here are my own. http://www.frankeliason.com
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Outstanding Sales Experience If you are like me you dread the new car sales experience, but this was the complete opposite of what I have come to expect. I visited many dealerships and brands as I was looking for my next car. Needless to say my phone has been ringing off the hook from other dealers. I went back to Infiniti because they did not bug me and they made the experience curiously easy. We did much of the negotiation via email making the final meeting very easy. I was expecting just to go in an sign papers and leave, but George thoroughly explained everything about my new QX80. This was very helpful and will make it where I get the most out the new car. I am very hopeful that the service experience will match the sales experience. If it does, I expect our relationship to grow over the years. Thanks George and Flemington Infiniti
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Public - a year ago
reviewed a year ago
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