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Frank Eliason
5,156 followers -
Many of you knew me as @ComcastCares, here I'm simply Frank. I'm SVP of Social for Citi & board member for @BBB_US & @Socap. Thoughts here are my own. http://www.frankeliason.com
Many of you knew me as @ComcastCares, here I'm simply Frank. I'm SVP of Social for Citi & board member for @BBB_US & @Socap. Thoughts here are my own. http://www.frankeliason.com

5,156 followers
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I am looking forward to getting my #googleglass invite but still deciding best phone to pair it with. I decided to give up my iPhone for an Android device. Since I have Verizon leaning toward the Note 3. Any recommendations? How long do you think the invite will take?
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Todays blog post looks at an interesting legal case in TN where a Southwest employee is suing a Customer over tweets
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Today's post on LinkedIn is a look at the Customer Experience Role that we are seeing growing at companies
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What are some of your favorite brands for Customer experience and Why? What brands do you hate for Customer experience and Why?
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#Brands are being forced to realize that whether they like it or not, they avoid social media at their own risk. +Frank Eliason of +Citibank US chats with +Robin Carey in this enlightening interview. They'll both be speaking at the #SocialShakeUp  -- so don't miss it!

http://socialmediatoday.com/social-shake-up-conference?ref=navbar
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Love to see you there!
A Seismic Shift in Social Media is Coming – Are You Ready?

Conversation hosted by +Frank Eliason with +Augie Ray , +Marc Monseau and me
WHEN 
Friday, September 13 
11:30am - 4:00pm

4:00 - 5:30pm Networking Reception

COST 
$55 - Members
$65 - Non-members
Presentation, lunch and 2 drinks at the reception included

LOCATION* 
Doubletree Hotel by Hilton Princeton
4355 U.S. 1 
Princeton, NJ 08540
Princeton Ballroom
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Thanks to +Scott Monty for sharing this
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Love to hear your thoughts
Important episode of the Social Pros podcast this week. The amazing +Frank Eliason - the Godfather of social media customer service and head of social for Citi globally - shares his secrets. Incredible lessons in this one. 

http://www.convinceandconvert.com/social-media-strategy/listen-smarter-how-to-balance-proactive-and-reactive-listening-on-social/
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