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Frank Eliason
5,180 followers -
Many of you knew me as @ComcastCares, here I'm simply Frank. I'm SVP of Social for Citi & board member for @BBB_US & @Socap. Thoughts here are my own. http://www.frankeliason.com
Many of you knew me as @ComcastCares, here I'm simply Frank. I'm SVP of Social for Citi & board member for @BBB_US & @Socap. Thoughts here are my own. http://www.frankeliason.com

5,180 followers
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Frank's posts

I am looking forward to getting my #googleglass invite but still deciding best phone to pair it with. I decided to give up my iPhone for an Android device. Since I have Verizon leaning toward the Note 3. Any recommendations? How long do you think the invite will take?

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Todays blog post looks at an interesting legal case in TN where a Southwest employee is suing a Customer over tweets

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Today's post on LinkedIn is a look at the Customer Experience Role that we are seeing growing at companies

What are some of your favorite brands for Customer experience and Why? What brands do you hate for Customer experience and Why?

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#Brands are being forced to realize that whether they like it or not, they avoid social media at their own risk. +Frank Eliason of +Citibank US chats with +Robin Carey in this enlightening interview. They'll both be speaking at the #SocialShakeUp  -- so don't miss it!

http://socialmediatoday.com/social-shake-up-conference?ref=navbar

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Love to see you there!
A Seismic Shift in Social Media is Coming – Are You Ready?

Conversation hosted by +Frank Eliason with +Augie Ray , +Marc Monseau and me
WHEN 
Friday, September 13 
11:30am - 4:00pm

4:00 - 5:30pm Networking Reception

COST 
$55 - Members
$65 - Non-members
Presentation, lunch and 2 drinks at the reception included

LOCATION* 
Doubletree Hotel by Hilton Princeton
4355 U.S. 1 
Princeton, NJ 08540
Princeton Ballroom

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Here is my latest post on LinkedIn

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Thanks to +Scott Monty for sharing this
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Love to hear your thoughts
Important episode of the Social Pros podcast this week. The amazing +Frank Eliason - the Godfather of social media customer service and head of social for Citi globally - shares his secrets. Incredible lessons in this one. 

http://www.convinceandconvert.com/social-media-strategy/listen-smarter-how-to-balance-proactive-and-reactive-listening-on-social/
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