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Macy's
Department Store$$
Today 9:30 am – 10:00 pm
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Herald Square 151 W 34th St New York, NY 10001
151 West 34th StreetUSNew YorkNew York10001
(212) 695-4400l.macys.com
$$Department StoreToday 9:30 am – 10:00 pm
Monday 9:30 am – 10:00 pmTuesday 9:30 am – 10:00 pmWednesday 9:30 am – 10:00 pmThursday 9:30 am – 10:00 pmFriday 9:30 am – 10:00 pmSaturday 10:00 am – 10:00 pmSunday 11:00 am – 9:00 pm
Macy's, established in 1858, is the Great American Department Store - an iconic retailing brand over 740 stores operating coast-to-coast and online. Visit our site for latest store hours.
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Review Summary
3.8
786 reviews
5 star
268 reviews
4 star
254 reviews
3 star
147 reviews
2 star
55 reviews
1 star
62 reviews
Department store chain providing brand-name clothing, accessories, home furnishings & housewares.- Google
"Love the Thanksgiving Parade."
"Roam through aisles and check out items or enjoy riding the vintage escalators."
Featured by Zagat
Best Food Near the Empire State Building
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Rae Capri
3 weeks ago
Have nothing but great experiences visiting this particular location. I used to come here ever so often, and each time it felt like an adventure. This location is huge, all they need is a movie theater within and I wouldn't ever want to leave *laughs*. But all honesty, every visit has been a pleasant experience, the staff are exceptionally kind. My favorite part is meeting new people while there, you'd be surprised who you'll end up meeting. I like their indoor eating courts, goes great after spending nearly all day shopping, or browsing. It's always a welcoming feeling when going through those one-of-many doors.
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Sophia Xin Tan
3 weeks ago
Worst shopping purchase ever!! I had faith in Macy's but your service is really going down to HELL! I returned two items by mail 8 months ago and I never received refund for them. Called THREE times and each time they said they will take care of it. But NEVER have I received the refund. Eight months passed by and I tried to call again, and they told me they issued me a gift card, which I didn't ask for (I requested the refund back to my credit card!) AND was never received. Now they said they are not going be able to refund me any money, which is insane! 1) I didn't ask for gift card in the first place! I want money back to my credit card. 2) I never received any gift card!! 3) Wasted me so much time hanging on the phone! But NOW I have to swallow the money loss myself for their fault! Well my bad for shopping at Macy's!!! I rarely wrote complaints or bad reviews. But Macy's is a huge disappointment! I would NEVER shop here ANYMORE! Anyone else still shopping here should be careful with the money you spent.
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Elaine Chan
4 months ago
The quintessential NY experience. The chaos, the crazy mobs, the sea of clothes and the endless floors of shopping. There are pretty great sales available, if you have the patience to look. Never tried "Door-busters" or Black Friday but I wouldn't bother lol Things to know- - They will price match Macys(dot) com pricing. I've done it. - The Christmas floor is pretty awesome - check it out. - Their "Special Sales" are not worth it, just go on a regular day and use your discount, same thing.
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Marc Catud
a week ago
Macy's in NYC is its own mall within the New York area. It's huge, literally it's whole block is dedicated to being its own department store with perfume areas, clothing sections, its own cafe area, etc. If you're around the area and haven't been to it yet, definitely come inside and check it out.
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John paul
4 weeks ago
in some parts kind of messy. Although they have great cholthing and lots of great sales. They have some upscale luxury brands like Burberry Louis Vuitton and Gucci which the customer service is alwalys friendly. Its the biggest department store so don't be frustrated if your not able to find everything you're looking for its almost like going on a adventure and bumping in some wrong turns. Personally I have had better customer service here but at times they are not as helpful.
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fadi abdel
a month ago
The worst customer service ever. I was there an hour before closing time and I finished shopping and got to the line after I got to the cashier at about 9:50 she told me register and system is down since we're closing in 10 minutes (with bad attitude) and I would have to go down to 2nd floor so I went down and then the other cashier is telling me I would have to go back to 3rd floor find where I got the shirt from and find out how much would the shirt be after sale price or I would have to pay the full price for that shirt even though it was on sale. So after 15 mins of going up and down they send me to the first floor to pay for the shirts and finally now they're telling me we're closed and it's 10:10 and I asked for a manager and all the employees are ignoring me and telling the managers left. I really had the worst experience of shopping at this Macy's and I will never consider or recommend this store to anyone I know and I'll never go back there.
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Mei Ly
3 months ago
Their decorations are great in this Macy store. Their staffs are professional and helpful. Usually they have seasonal decorations that I like to go and view. Most of their merchandises are high-ends. It is very enjoyable just to window shop there.
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melinda cabrera
4 months ago
I went inside on my lunch break to pick up a quick concealer for my face. I approached the clinique counter and the woman that helped me was probably th e most sarcastic employee i have ever met. She could not make it any more obvious that she received commission off of my sale and almost hawked me to buy more things. from pulling off signage to telling me if i purchase it online" i dont need to know the name of the shade bc i will have it when i buy it " dark skin female with very puffy hair .. you my friend, are the reason i will not return..
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Have them in circles
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