When you consider other items which have met similar complaints, do you feel the same way?
I received an email from the credit card verifying the charge since the card was not present. The amount was $508.77. I can do math well enough to know that $179.99 x 2 is not $508.77 even with tax added in so I contacted Dell. This was all within 2 hours of the original email advertisement. I promptly chatted with customer service and after a wait of over 1 hour, I was told that since the order was in production, I would have to cancel and reorder. I followed the guy's instructions to cancel and received an email back that someone would let me know within 24 hours regarding that cancellation. Nobody ever got back to me. I chose not to order them again. I did not even try. They guy was rude and I did not like his tactics.
My next update was a notice of the shipping label was created so I called this time and after over 2 hours wait was told that I ordered them. I explained the price difference and the friendly guy (not) offered a 15% discount. I pointed out that this was substantially above the deal advertised. He told me I should be happy with the deal. I told him to stop the shipment because I did not want them at that price. I further told him that I would refuse the shipment. I further told him that if they were left, I would dispute the charge and they would have to get them. Next thing I knew, I received a FedEx notification that my boxes arrived. They left 2 x 27" monitors in clearly marked Dell boxes on the front step. Fortunately, they were not stolen but now I am stuck. I again went to the customer service page and this time I wrote a complaint. This too generated an email that someone would contact me within 24 hours.
Next, a week ago, I wrote an email to Michael_Dell@dell.com. I received an email inquiry about the order number and such and I promptly responded. No response from this avenue either.
The first person to call ME was today, 16 days later. I called him back immediately and once he pulled up my order, he admitted that he just talked to my wife a few minutes ago. This guy was from the department verifying the dispute. They want their money now. The guy told me in no uncertain terms that this is not fraud. I told him the story and he said "we will have to look into this and hung up." Tonight I received shipping labels for UPS. They actually want me to put 2 clearly labelled 27" monitor boxes on my front step and have UPS come get them. I just don't get it.
Equally frustrating, nobody will tell me why they will not honor the price in their mailer. I received the charge within 2 hours of the receipt of the mail. Bah.
- University of Maryland, College ParkComputer Science, 1988 - 1994
- University of Maryland, College ParkManagement, 2002 - 2004
- Crossy Road
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