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LISTEN to Winston Smith, Mike Emlet, and Chris Carter discuss "How Directive Should a Counselor Be?"

"You definitely don’t speak until you know the person to whom you’re speaking, and I think our tendency, especially in a formal counseling situation, is to think we know people better than we really do. And it’s always better to listen longer and make sure you’re listening long enough to really know the person that you’re speaking to so that they will have a reason to listen to you."

--Winston Smith
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