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Lynn Mucica
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Lynn Mucica

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Performance Tracers (debug users only). 19.076 Start Interceptor/action chain 1 19.077 Start | [AfterLockServiceFilter] Before 9 19.086 Done 9 ms | [AfterLockServiceFilter] Before 1 19.087 Start | Interceptors (before) 0 19.087 Start | | InviteTokenInterceptor 125 19.212 Done 125 ms ...
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Let's start with the trip from the airport to the hotel. We paid $65 to have a driver from the hotel pick us up. He was an hour late. Once he did pick us up, he spent the entire ride to the hotel talking and TEXTING on his cell phone. He didn't say two words to us and he was talking into his phone in spanish, so my daughter and I just sat there, terrified that he was going to get in an accident. Upon arriving at the hotel there was a long line to check in. This hotel definitely does not have enough workers. Even worse, while you stand in line waiting, other people will just walk up to the desk and start talking to the employees, and instead of telling these people there's a line they need to wait in, the employees take care of these rude people. We finally checked in and went up to our room. I called down and asked if we could have 2 extra blankets brought up because the second bed only had a sheet on it. A half hour later I called again and requested the blankets for a second time. After the third phone call, someone knocked on our door. They had a crib for us. A CRIB. My daughter said she didn't need the crib, but she will take the blanket from the crib. So at least she had one blanket. The next morning, our first full day there, we went out to the beach. We walked, and I decided to sit in one of the lounge chairs while my daughter went swimming. A few minutes later a guy came and told me that the chairs I was sitting in were for residents of the building behind me. I apologized and moved to the area directy in front of the hotel. I chose to sit in one of the cabana chairs that I KNEW were part of the hotel. After all, they are on the website, & this is a resort. Well, a few minutes later I got kicked out of that as well. Despite the fact that the Newport touts itself as a RESORT & charges you $20 a day for "resort" fees, you actually have to pay an additional $45 A DAY to sit in one of the cabana chairs! When I asked the guy if there was anyplace in this damn beach I could sit for free, he told me that since I gave him attitude, I would now have to show my room card to him as proof that I belonged there. Let's talk about the elevators for a minute. The hotel is an older hotel, & there doesn't seem to have been much upkeep or modernizing done to it. The elevators are VERY small. So, if you decide to stay here despite my review, plan your trips up & down carefully. When one of the elevator doors open, if there is room for you to get on, GET ON. I don't care if it's going up or down, get on while you can! The elevators are tiny & filll up quickly. And people will keep forcing themselves on even if there's really no more room for them. And then it stops at almost every floor as people keep trying to find an elevator they can fit into. It may take you up to 10 minutes to get up or down those elevators. The second day we were there, we did not get maid service. No idea why. The third day, I stopped at the front desk & requested that we definitely get maid service that day, as we were out of toilet paper and clean towels. We came back to the hotel 5 hours later, still no room service. Went back down to the desk & complained, they sent maid service up immediately for us. The hotel boasts a hot tub & pool. What they failed to mention, however, is that there was some awful Brazillian dance competition being held at the hotel for several days of our stay. That meant that every day, the pool deck was filled with couples dancing (they were terrible) to horrible music that blasted throughout the pool deck. So you couldn't just go sit poolside & relax, read, have a conversation with someone, etc. And forget about using the hot tub, because the dancers were CONSTANTLY using it. They hogged it the whole time they were there. There was even a time when the pool was off limits so the dancers could do some stupid thing where they all fall into the pool together. In conclusion, this is NOT a "resort". It is an overpriced, run-down hotel. The extra fees were a joke & the price of food and drink was ridiculous. Do NOT stay here!
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Public - a month ago
reviewed a month ago
What a great experience! Bonnie was so personable and friendly, she gave me a quick lesson on how to kayak, made sure we knew where we were going once in the water, and just made it such an amazing, fun time!
Public - a month ago
reviewed a month ago
2 reviews
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