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Image Optometry
Optometrist
Today Closed
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716 W Broadway Vancouver, BC V5Z 1G8 Canada
716 West BroadwayCABritish ColumbiaVancouverV5Z 1G8
+1 604-685-3937image.ca
Optometrist, Pediatric Ophthalmologist
Optometrist
Pediatric Ophthalmologist
Contact Lenses Supplier
Eye Care Center
Ophthalmologist
Sunglasses Store
Optician
Today Closed
Monday 10:00 am – 6:00 pmTuesday 10:00 am – 7:00 pmWednesday 10:00 am – 6:00 pmThursday 10:00 am – 6:00 pmFriday 10:00 am – 6:00 pmSaturday 10:00 am – 6:00 pmSunday Closed
Aside from a highly qualified eye doctor, we provide the latest in eyeglasses, contact lenses and sunglasses.  We have the distinction of being Canada's ONLY on-line optical, eye Doctor, and Contact lens store where you can see and touch the products before you purchase them - "Try before you buy"!  
On-line prices - Bricks & Mortar Service!  We call it clicks & Mortar! 
We offer trendy eyeglasses and sunglasses, and expert eye care from highly qualified optometrists.
Image Optometry is your eyecare centre providing everything for your eyes in one place.
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Review Summary
3.6
31 reviews
5 star
17 reviews
4 star
2 reviews
3 star
1 review
2 star
5 reviews
1 star
6 reviews
"I had by far very nice glasses and quality -price -experience was the best ever."
"Eye exam is a basic one - they don't dilate your pupils or anything."
"She is very personable :) The optometrist there is also great."
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Alex Vancouver
3 months ago
I recently picked up a new prescription and eyeglasses on Saturday at the Broadway location. The staff were extremely helpful and the pricing was extremely price competitive. Dr. Wong was very professional and did a throughout eye exam. I am thrilled with my new Prada glasses and will be back for sunglasses in the summer.
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Loreto Eltit
8 months ago
Amaya and Caterina were very kind and helpful with me. I had by far very nice glasses and quality -price -experience was the best ever. Thanks a lot! I got my new glasses in 20 min! :)
Backyarden Vancouver
a year ago
Will never return. If you're on a budget, don't waste your time here. The bottom line: it cost me $80 for a prescription, $45 extra if you get the "Dr." to sign and make it a contact lens prescription, and after being assured they 'price matched' with Clearly Contacts, two boxes of basic contacts came to $115. Poor customer service (except on Google reviews- they seem quick to discredit poor ratings on Google. Hmm). I left this place feeling lied to and cheated out of money. I will never return.
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Josh Marshall
a year ago
Just got my new glasses an hour ago and this was by far one of the best experiences in my 20 years of wearing glasses. Dr. Gordon Wong is AMAZING! Thank you so much. Everybody there did their job with great professionalism. Thank you very much guys. If you ever need SEO, you get a bonus!
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Ulara Nakagawa
a month ago
Absolutely horrible service at this location. In my last contact order from these guys, I'd received an empty case (containing no lens). When I called to make a re-order, I mentioned this to the employee, who without hesitation responded, "There is nothing I can do about that." Overall her tone was "I couldn't care less." I promptly decided to take my service elsewhere. (Going to try Clearly Contacts). In this day and age, if your customer support policy is "There's nothing we can do," you are going to lose out big time in an increasingly competitive and digital market. Too bad. The on-site doctor was really nice when I had my eyes tested.
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Renatelli P.
a year ago
I purchased lenses for both my wife and son at Image Opt located in the GuildFord mall in Surrey. First prescription order got "lost", it was reordered from Montreal and it took 2+ weeks to be ready. I also ordered contact for my son; one of the two try-out contacts broke within a week and when for the replacement he was given just one (saving?). As for my wife, they gave her incorrect lenses! .. when she got them, she felt they were not right but they told her, because lenses are new you need to get used to them .. yes, she got "brand new" headache. Eventually, the new prescription came through.
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Zaid Ladha
6 months ago
Terrible Customer service and overpriced. Also they give no-name contacts without even doing a contact lens fitting, even if the sizes don't match what you currently wear.
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Pat Goldberg
a year ago
We were initially very frustrated by our experience. My husband went to the Broadway location on Sept 6 for a new set of glasses. We were told they would take 5 to 7 business days because of the stronger prescription. They finally came in Oct 3 (almost a month later). The glasses were necessary for him to renew his licence, and because the exam (wearing the glasses) could not be done his driver's licence was in process of being cancelled. When he tried the new glasses on, the prescription (which is a tricky one) didn't quite work for him. Because of the difficulties we had experienced, and because the prescription could not be achieved with bifocals, Image replaced the glasses with two pair (separate distance and reading glasses) at no charge. The distance glasses were completed in 30 min and the reading glasses will have to be made by the lab. We hope to have them in about a week. They have tried very hard to make up for the problems that occurred and we are grateful for their efforts.
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