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Michael Forbes
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I've just uploaded a new Social Media blog discussing a few cool initiatives I learned about at a Social Media for Customer Service conference in London last week.

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Really cool to see my first ever blog being republished as a guest post by the nice folk at Conversocial!

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Neat little Google Insights tool I hadn’t seen before. Not sure yet how useful it will be….but itlooks cool anyway.

Good weekend for Monarchs Hockey Club. Our first win of the season on Saturday turned into a 6 point weekend after another great performance on Sunday. 5-2 win at home in Arbroath on Saturday against Stirling Uni, and then a 2-3 win away to Giffnock on Sunday. Securing 3 points in the last 30 seconds on Sunday was epic!

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How not to do PR....
An excellent article by Scott Douglas that explains exactly how much of a prize PR cockup Braehead Shopping Centre have made over an incident at the weekend when their overzealous security guards accosted a father taking photos of his own daughter at an ice cream parlour.

The new road layout down by the road bridge confused me no end tonight. Was the first time I've been down there since it's all changed......and I must have been on autopilot a bit while driving through town, because I somehow ended up making a brief visit to Fife on my way from Baxter's Park to Papa Joe's!

I'm admittedly pretty horrendous for getting lost when I'm driving somewhere new......but this was a new low :(

Testing out Google+ .....looks good so far, but definitely not on Explorer!
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