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ARC Pointe Call Centers
935 followers -
Call Center Outsourcing, Customer Support Services, Call Center solutions, Helpdesk Support,
Call Center Outsourcing, Customer Support Services, Call Center solutions, Helpdesk Support,

935 followers
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ARC Pointe Call Centers's posts

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Business Owners: Balance Great Sales and Exemplary Customer Service

Sometimes, business owners feel as though they must prioritize either sales or customer service to the detriment of the other.

#custserv   #customerservice  

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Is customer service becoming too robotic?
Advancements in technology are happening at lightning speed in the World of business and as a company we’re always looking for innovations that make our processes faster, more cost-effective for our clients and genuinely customer focused.

#custserv   #customerservice  

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6 Questions You MUST Ask to Prevent Bad Cusomter Service
Bad customer service has an incalculable cost and long-lasting repercussions.  Here are 6 questions you can ask to prevent those issues from happening in the first place.


#custserv   #customerservice  

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How Effective Is Your Call Center?
If your customer retention rate is not as high as you would like it to be, you may consider taking a closer and honest look at the type of service that your call center is providing. You may even consider contacting customers directly to provide you with honest feedback about their experiences with your call support staff. These should be friendly representatives who go the extra mile to ensure that your customers are happy. They should be fully trained with your products and services, and they should be able to provide services, discounts or something else in order to make your customers happy. 
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HOW NOT TO TREAT YOUR LOYAL CUSTOMERS
Your business may spend a considerable amount of time and effort trying to bring new customers in the door and convincing them that yours is the company they want to do business with. 
http://bit.ly/1QCBi2T
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HOW TO ADAPT CUSTOMER SERVICE IN AN EVER GROWING SOCIAL MEDIA WORLD
Social media and mobile technology were game changers regarding the way we communicate, not only with each other socially but on a business level as well. 

#custserv   #callcenter   #socialmedia  

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10 Tips for Impeccable Customer Service and Repeat Customers
Every business claims they focus on customer service and offer the best to their clients. However, how many really do? If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help.
#custserv   #callcenter  

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