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ARC Pointe Call Centers
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Call Center Outsourcing, Customer Support Services, Call Center solutions, Helpdesk Support,
Call Center Outsourcing, Customer Support Services, Call Center solutions, Helpdesk Support,

898 followers
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GETTING THE MOST FROM THE VOICE OF THE CUSTOMER

What a Voice Can Tell You?
Many service agents are trained to listen only to the words that a customer is speaking, and they may respond to the problem or answer a question. However, they do not focus on the tone of voice of the customer. As soon as a customer speaks, a skilled agent will be able to determine if the customer is happy, worried, stressed, angry or even panicked. These are true emotions that the customer may be feeling due to your products or services, and the right agent will be able to respond to those emotions and feelings in a manner that is most beneficial for the customer and the business.
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See what ARC Pointe Call Center Customers say about our Call Center services.
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Multilingual / Bilingual Call Centers – The ARC Pointe Difference, Agent Training & Certification , Neutral Accents, Language Consistency In our multilingual call centers .
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Call Center Solutions TODAY!
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Panama has a large bilingual population with strong English skills and is in the heart of the Americas.
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Why Call Center Outsourcing
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ARC Pointe outsourcing Financial Services solutions help make variable the operating costs of customer care and mitigate the need to invest capital in building centers and hiring fixed cost resources.
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ARC Pointe technology specialists provide business process outsourcing (BPO) solutions that can drive sales, lower your costs and increase customer satisfaction.
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Healthcare Outsourcing Services
We not only understand your industry but also understand your customer.
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Call Center Quotes your company can use in 2018.
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