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iperceptions
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A global leader in Voice of the Customer (VoC) solutions, guiding customer-centric brands to the insights they need to improve the CX.
A global leader in Voice of the Customer (VoC) solutions, guiding customer-centric brands to the insights they need to improve the CX.

180 followers
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Learn about 3 of the ways #HealthInsurance providers can leverage #VoC to help them better understand and manage the website or in-app experience - http://bit.ly/2PS3D9D #CX #healthcare
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In our latest blog post, learn some of the principles you need in place to have a strong customer data #analytics foundation that supports effective #CEM - http://bit.ly/AB56PK #CX
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What is the true value of #VoC when it comes to your #CEM efforts? Find out in our latest blog post. http://bit.ly/2MI56kI
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How much do you know about the #Omnichannel experience? Test your knowledge of key #omnichannel facts and stats with our new #quiz. http://bit.ly/2McblOC
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The #InternetOfThings and #VoC will provide the opportunity to get closer than ever to the heart of the #CustomerExperience. Learn how in our new blog post - http://bit.ly/2Luug65 #IoT #CX
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#Retailers see #CustomerExperience optimization as their most exciting opportunity and 4 more recent #CX articles and stats you should check out. http://bit.ly/2KRgu9O
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Here is a great article by Lane Cochrane (Chief Innovation Officer at iperceptions) that looks at how you engage customers for their feedback can impact the type of insights you collect (via MyCustomer). http://bit.ly/2tP1dz6 #VoC #CX
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Learn more about ‘Purchase Horizon’ in the latest edition of our #CX #Metrics Series. See why you should measure it and how to do it. http://bit.ly/2Ms7Dgj
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Here’s why #VoC may become an even more valuable source of insights in the age of the #GDPR. http://bit.ly/2xulCie
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Here are 2 ways #HigherEd institutions can use the Voice of the Student to transform their #marketing strategies. http://bit.ly/2ILviJv
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