Response from the owner - a year ago
Mr. and Mrs. Villalobos:
I want to again apologize for the lack of follow up you experienced, in addition to the issues you had at the time of delivery. You were so gracious when we spoke today and I really hope to make this up to you and change your opinion of our company. We have your delivery scheduled for Tuesday, July 8 and will follow up to confirm your satisfaction at that time. If you need anything in the meantime, please don’t hesitate to call or email me.
Shannon Burrus, Corporate Customer Care, 623.240.3001