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Ashley Furniture HomeStore
Furniture Store$$
Today 10:00 am – 8:00 pm
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1479 N Dysart Rd Avondale, AZ 85323
1479 North Dysart RoadUSArizonaAvondale85323
$$Furniture Store, Mattress Store
Furniture Store
Mattress Store
Bedroom Furniture Store
Rug Store
Home Goods Store
Today 10:00 am – 8:00 pm
Monday 10:00 am – 8:00 pmTuesday 10:00 am – 8:00 pmWednesday 10:00 am – 8:00 pmThursday 10:00 am – 8:00 pmFriday 10:00 am – 8:00 pmSaturday 10:00 am – 8:00 pmSunday 11:00 am – 6:00 pm
Discover top-selling, US built furniture and home decor. We provide great pricing on stylish furniture for your home! Visit a showroom and speak with one of our home specialists today!
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Review Summary
2.8
14 reviews
5 star
5 reviews
4 star
1 review
3 star
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2 star
1 review
1 star
7 reviews
Retail chain with a variety of signature home furniture, decor accessories & mattresses.- Google
"I went in for a set of furniture since they have great 14 piece deals."
"Was told a service tech can come out in 4 WEEKS to fix it."
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Sharon
4 months ago
I recently purchased a new bedroom set from Ashley Furniture and as a first time customer there, I was very impressed. I have seen the commercials for years here and in California and decided to see for myself what they had to offer. After shopping around a bit online and in person, I went to the Ashley showroom in Avondale. The salesman Jay was very helpful and showed me pieces in the color that I expressed an interest in. The quality and price cannot be beat. Delivery was on time and in perfect shape. I love my new furniture and will definitely be back to shop for future needs. I highly recommend Ashley Furniture and will tell all of my family and friends. This is THE place to go for quality.
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Black Satin
2 months ago
I purchased a mattress, and a bedroom set from Ashley's I love it the staff was wonderful, delivery was most impressive, they were on time, very professional, they set everything up they were very neat and on time. I would recommend this company to anyone.
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Darryl Stevens
5 months ago
Very good pricing .Delivery on time. The delivery men were kind and courteous. Richard Kester was our sales person. Not pushy. Very helpful. I would recommend him in a New York minute.
John Villalobos
a year ago
Well where do I start. I bought a bunk bed on 6/2 and they said it could be delivered 6/10. The bed came on 6/10, but when the delivery guys brought ALL the pieces in the bedroom they said they are missing the hardware and could not assemble it and would have to come back a few days later when they get the hardware from the warehouse and assemble it. When they did return they ended up finding the hardware in one of the drawers they already delivered. Guess it's too much trouble to look first. When I came home from work that night I noticed a long crack running along the side of the bed. After inspecting the bed a little closer I also noticed several pieces of the hardware screwed in about 1/4 in. past the face of the boards. It was where these screws were countersunk that cracks appeared alongside. There was even a hex wrench for the larger bolts, meaning that they should have been hand tightened, but most likely used by a drill as doing it by hand would not make it go into the wood a 1/4". It just looked like they rushed to get it put together with no regard for quality, going by the instructions, or using the correct tools. The delivery/assembly was just horrible. They even put in the bed slats with one of the slats cracked in the center. But that's just the start with Ashley. When I called and emailed customer service to address the problem they said that one of their "specialists" would be contacting us back within 48 hours. The following day, someone finally called back to check on how the delivery went, and we explained the problem. They said that they would be contacting us in another 48 hours to schedule an appointment for a "technician" to come out and look at the problem. Are they just stalling at this point so that we give up? After no callback after four days, I went to the store and they said that we would need to go through customer service. At least they were helpful and they re-submitted my claim to customer service saying we should be getting a callback after one day. Three days later I called customer service myself and they told me to take my problem to the store! I am just getting the runaround at this point, so I now went over everyone's head and contacted their corporate office. We will see how far this goes. Note to future furniture shoppers, DO YOUR RESEARCH FIRST. Look at reviews, talk to friends/family, and most of all, DON'T GO TO ASHLEY! I should have went to Wal Mart.
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Response from the owner - a year ago
Mr. and Mrs. Villalobos: I want to again apologize for the lack of follow up you experienced, in addition to the issues you had at the time of delivery. You were so gracious when we spoke today and I really hope to make this up to you and change your opinion of our company. We have your delivery scheduled for Tuesday, July 8 and will follow up to confirm your satisfaction at that time. If you need anything in the meantime, please don’t hesitate to call or email me. Shannon Burrus, Corporate Customer Care, 623.240.3001
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Brandi Kutt
3 months ago
We purchased a bed and dresser with delivery. I was a little disappointed they would not give me the information written down for the furniture when we stated we would think it over and make our decision. Reason given, we might use it to try and get the furniture cheaper somewhere else creating doubt if I was getting a good deal. I did purchase the items the next day and have been very pleased with them. Delivery service was on time, quick and extremely nice team, Great Job
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eyeri lopez
4 months ago
I went in for a set of furniture since they have great 14 piece deals. The sales person let me choose furniture without telling me that they were not included in the 14 piece deal. I was very disappointed and dumbfounded when he came in with a balance of around $2000 (the deal was for $1200.00 plus tax and delivery). He told me that a few of the items I had chosen were not in the packet. He should have told me this before I wasted 2 hours choosing furniture that were not even on the packet. He was following me the least he could have said is "no that doesn't belong in the packet, so it will be extra". Fast forward to delivery, when we received our delivery they had sent me the wrong freaking rug. I was furious so I went in there and told them about this and their response was well you can pick it up here or we can deliver it for another 100 dollars. It was extremely furious so I told them that if they didn't take it to my house I would bring the furniture back because I was no at fault they were at fault for entering the wrong code. After a few minutes the sales person told us that he would take it himself to my house as soon as it arrived. Two weeks in and I still haven't received the darn rug. Worse nightmare ever shopping at this store. My friend went to the one in Bell Rd and they were great but this one is a nightmare. Stay away
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Marty Kukuczka
4 weeks ago
We were super excited to receive our new furniture. All fit the space exactly how we imagined. This isn't our first time shopping at Ashley's as we are a repeat customer, but from different states. Rob did an excellent job working with us during our visit. We'll be back to shop as we have other rooms to fill. Thank you!
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tim m
a year ago
They set my delivery date to 2020. Had to call them to have it setup for another weekend. After that the bed frame was cracked, headboard cracked, footboard chipped, couldn't be built because pieces were missing, and entertainment center was cracked and broken. They left half the unbuilt broken bed pieces in my bed room surrounding the mattress I'm sleeping on. My room is filled with wood, wood chips, metal slabs, and wood podiums all over with nothing that's actually useable. They only tell me to wait two to three days before they can do anything. They can't even tell me if the remaining pieces are in the state and how long I'll be stuck without a bed. To get a refund means they have to come out and get the unbuilt pieces and they would have to charge me for that. I would tell anyone buying from them to run away.... as fast as you can. Don't give them a dime because you'll regret it.
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