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Grata
6 followers -
Customer Service Console for WeChat and In-App Messaging
Customer Service Console for WeChat and In-App Messaging

6 followers
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Thoughts on how metrics to measure customer service success change in the transition from call centers to messaging-based contact centers.
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Our thoughts on how mobile messaging is changing the way consumers talk to businesses.
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Grata's keynote presentation on Global #Messaging Trends from CHat Beijing April 26th, 2016.
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Grata founder Andrew Schorr quoted in this Forbes piece on the convergence of #messaging, chat bots, and customer service.
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Grata was interviewed in the latest podcast by AnalyzeAsia, covering Grata's origin story and vision, as well as thoughts on #WeChat and the open platform.
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How do I get my followers to talk to me? Check out Grata's tips on how to be successful using #WeChat as a channel for sales, support, and service conversations.
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Grata was quoted in this Globe and Mail article on innovation in #WeChat.
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Grata founder Andrew Schorr was a guest on Chinaccelerator's latest China Startup Pulse podcast, discussing ‪#‎WeChat‬, messaging, and growing startups in China. Check it out!
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Check out Grata's presentation from the Shanghai WeChat Expo last weekend: How to combine internal and external messaging for medium to large enterprises. #WeChat  
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Grata founder Andrew Schorr quoted for Quartz's coverage of WeChat's new "like button with cash attached".
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