Profile

Cover photo
5 followers|26,086 views
AboutPostsPhotosVideos

Stream

Grata

Shared publicly  - 
 
Thoughts on how metrics to measure customer service success change in the transition from call centers to messaging-based contact centers.
Updating how we measure customer service success in the transition from call centers to messaging-based contact centers.
1
Add a comment...

Grata

Shared publicly  - 
 
Grata's keynote presentation on Global #Messaging Trends from CHat Beijing April 26th, 2016. 
Grata's keynote presentation at CHat Beijing April 24, 2016 discussing the latest trends in messaging. The other presentations from the event can be found here…
1
Add a comment...

Grata

Shared publicly  - 
 
Grata was interviewed in the latest podcast by AnalyzeAsia, covering Grata's origin story and vision, as well as thoughts on #WeChat and the open platform. 
analyseasia
Episode 94: Wechat Ecosystem & Grata.co With Andrew Schorr by analyseasia
2
Add a comment...

Grata

Shared publicly  - 
 
Grata was quoted in this Globe and Mail article on innovation in #WeChat.
The blocking of international content has led to a playground for experimentation, with offerings like WeChat surging ahead of Western rivals such as Facebook in providing a platform for businesses to operate
2
Add a comment...

Grata

Shared publicly  - 
 
Check out Grata's presentation from the Shanghai WeChat Expo last weekend: How to combine internal and external messaging for medium to large enterprises. #WeChat  
1
Add a comment...

Grata

Shared publicly  - 
 
Chinese companies are using WeChat Wifi Hotspots to grow their followers and to get more loyal, returning customers. Businesses can automatically send a digital coupon to a hotspot user whenever they come back into range of their Wifi. #WeChat  
Everything you need to know about WeChat Wifi Hotspots and the benefits they can bring to your business.
2
Add a comment...

Grata

Shared publicly  - 
 
Our thoughts on how mobile messaging is changing the way consumers talk to businesses.
Opening and closing customer service tickets is not best practice for conversational customer service.
1
Add a comment...

Grata

Shared publicly  - 
 
Grata founder Andrew Schorr quoted in this Forbes piece on the convergence of #messaging, chat bots, and customer service.
Mark Zuckerberg is expected to invite more developers and businesses to build bots for Messenger. (AP Photo/Eric Risberg) When we’ve got our noses poked into smartphones for hours each day, it's hard to believe that apps are starting to hit the end of the road. Yet studies consistently show that smartphone users [...]
1
Add a comment...

Grata

Shared publicly  - 
 
How do I get my followers to talk to me? Check out Grata's tips on how to be successful using #WeChat as a channel for sales, support, and service conversations.
Eight pro tips on how to drive engagement and conversations with your WeChat Official Account for sales, customer service, and support.
2
Add a comment...

Grata

Shared publicly  - 
 
Grata founder Andrew Schorr was a guest on Chinaccelerator's latest China Startup Pulse podcast, discussing ‪#‎WeChat‬, messaging, and growing startups in China. Check it out!
In this episode we chat with Andrew Schorr, founder of Grata, a WeChat product services platform and graduate of 500Startups. We learn what content marketing success on social media looks like and the challenges of starting a business in China.
1
Add a comment...

Grata

Shared publicly  - 
 
Grata founder Andrew Schorr quoted for Quartz's coverage of WeChat's new "like button with cash attached".
2
Add a comment...

Grata

Shared publicly  - 
 
Grata featured in this TechCrunch piece on the future of Facebook #Messenger. Good thoughts on some of the strategic decisions the Messenger team needs to be making now, with a strong nod to how WeChat has already handled similar decisions.
2
Add a comment...
Story
Tagline
Customer Service Console for WeChat and In-App Messaging
Introduction
Grata's cross-platform customer service console works with your verified WeChat official account, in your own app via the Grata Messaging API, or through our white-label app. Never put your customer on hold again.
Contact Information
Contact info
Phone
+86 400-630-1812