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1820 N Central Expy Plano, TX 75074
1820 North Central ExpresswayUSTexasPlano75074
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2-star hotel
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Review Summary
51 reviews
5 star
10 reviews
4 star
3 reviews
3 star
7 reviews
2 star
6 reviews
1 star
25 reviews
Straightforward budget lodging with an outdoor pool, plus free WiFi, parking & morning coffee.- Google
"I ended up settling for a normal king room since it was late and I was tired."
"Flat screen TV's were nice and coffee taste good."
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Brynn Donovan's profile photo
Brynn Donovan
3 months ago
This place is terrible. Rooms are gross and covered in an absurd amount of hair that did not belong to me. Went to get ice and there was a guy peeing outside next to the ice machine. Probably the same guy that ended up breaking into my boyfriends truck. Saw a SECOND guy peeing outside. Tried to get my money back and the guy at the front desk said it was too late, I've been here for less than 2 hours. Btw tried to avoid the guy taking a piss by the ice machine and go to the other one across the lot and it didn't even work, so I had to go back to the piss covered one. GROSS.
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Yolonda Andrade
3 months ago
Oh my gosh, this place was HORRIBLE. DO NOT STAY there. To get to the point. 3 kids and I were put into a "non-smoking" room that reared of smoke AND there was an old cigarette butt on the head board of the bed. There was mold on top of the walls and to top it off.....ROACHES. ROACHES. ROACHES. I am terrified of them. These suckers waited until it was bedtime and came out of the wood works! Oh my gosh! We ended up having to just leave (at 3 in the morning) and relocating to another decent place to sleep. It sucked because it was freezing cold and I had to wake my boys up so we could leave, but we weren't getting any rest anyways because the roaches were too busy crawling on us. I'm not sure if I can upload pictures bexcuse I sure took some. Damn front desk tried their best to put me into another room instead of give me the refund. They were really trying to act like they didn't know they had roaches. Get the (beep) outta here with that. I'm telling you, not here guys. I would have slept in my car with my kids had I known I was going to deal with all of those shenanigans. #yourwelcome
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Eddie Haley's profile photo
Eddie Haley
a week ago
ZERO STARS, there are cockroaches in this motel. The customer service was terrible. Drunk roomers banged on my door in middle of night. Rooms are not updated or up kept to even average standards, but I guess you get what you pay for. I would highly NOT recommend this motel. I WOULD HIGHLY RECOMMEND SPENDING A FEW EXTRA $ AND GO ELSEWHERE>
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Brian Montgomery
2 months ago
Roaches in the room and bathroom. AC did not work. Only vibrated warm air. Electrical outlets were missing wall plates. Such a horrible place. There's a newer location about 1 mile north. It looked way better.
ASHLEY Howard's profile photo
2 weeks ago
This motel 6 is in a good location. Right next to Dennys. This is the first motel 6 I have seen that offers full room service which is pretty cool. The rooms look nice and the bathroom was clean. My main issue was the fact that roaches were crawling around on the floor by the bed. Major deal breaker.
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Kris Fu
5 months ago
I stayed one night in October since I was relocating for a job. NEVER AGAIN. Not only was the front desk person, who later claimed to be the owner and manager, was extremely rude he tried to come into my room. This is after several phone conversations starting when I asked to be moved due to the chemical smell 90 minutes after I checked in, Long and short I was told to vacate the room and I refused to. Stated that I would with a voided receipt, He refused. Don't you know 15 minutes later he is pounding on my room door telling me to open he wanted me out. Thank you that I always throw the safety latch because then he tried to come into the room using his pass key. I still refused to leave because by now it is 11 at night. So he threatended to call the police. Be my guest buddy. Police came and the officer told me he told the owner he couldn't force me out - surprise. In the conversation with the officer it was apparent that they were called frequesntly to that location. the owner requested to review the room with the officer I said as long as the officer was present cause I wasn't trusting this nut job. I won't go into the deplorable state of the room. Now to add to it I have called corporate 3 times since my stay requesting a refund. The first time we are sorry we will contact him and he has 15 days to do something, Fine I am no unreasonable. Nothing so I call again. Again they said they will contact the owner and I sent piictures in on the state of the room. Still nothing, Called again today and it appears that is all they can do. I won't waste my time again but Motel 6 has lost any business I would have with them
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Response from the owner - 5 months ago
Dear Kris, Thank you for taking the time to post your review. It is important for all of our guests to feel welcomed, receive the highest level of service, respect and hospitality. The customer service issues you describe are atypical to Motel 6 standards for quality, and we are sorry you experienced less than satisfying service during your visit. We strongly encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.
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Boretta Hurst
2 months ago
We were put all the way in the back. People were sitting in cars making drug transactions and walking past my window all night. They had roaches but I didn't see them til after I got out of the shower getting ready for bed.
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Kevin Wilburn
6 months ago
I stayed at this location when it was La Quinta Inn a few years ago. I booked 3 nights while visiting family this October. This is the WORST Motel 6 I've ever seen. Once I paid for 3 nights, I pulled around to our room. The place was filthy! We went inside our room and were appalled. The mattresses were longer than the box springs. You could see shapes on the wall were the art used to hang. The floor was laminate, but your shoes stuck as you walked. The furniture was so banged up, I've seen better at garage sales. And then there was the smell. When I told the girl I wasn't staying and wanted my money back, she asked if we used the room. USED THE ROOM?! Like we'd had sex in the last 7 minutes? She gave me my money with no hesitation, like this happens all the time. WORST HOTEL EVER! The only reason I'm even giving it a star is because that's the only way I could write this review. DO NOT BOOK HERE!! This is an Hourly Rate league place. And in Plano even.
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