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1820 N Central Expy Plano, TX 75074
1820 North Central ExpresswayUSTexasPlano75074
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2-star hotel
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Review Summary
40 reviews
5 star
9 reviews
4 star
3 reviews
3 star
4 reviews
2 star
3 reviews
1 star
21 reviews
Straightforward budget lodging with an outdoor pool, plus free WiFi, parking & morning coffee.- Google
"I ended up settling for a normal king room since it was late and I was tired."
"Went to get ice and there was a guy peeing outside next to the ice machine."
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Brynn Donovan
3 weeks ago
This place is terrible. Rooms are gross and covered in an absurd amount of hair that did not belong to me. Went to get ice and there was a guy peeing outside next to the ice machine. Probably the same guy that ended up breaking into my boyfriends truck. Saw a SECOND guy peeing outside. Tried to get my money back and the guy at the front desk said it was too late, I've been here for less than 2 hours. Btw tried to avoid the guy taking a piss by the ice machine and go to the other one across the lot and it didn't even work, so I had to go back to the piss covered one. GROSS.
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Kris Fu
2 months ago
I stayed one night in October since I was relocating for a job. NEVER AGAIN. Not only was the front desk person, who later claimed to be the owner and manager, was extremely rude he tried to come into my room. This is after several phone conversations starting when I asked to be moved due to the chemical smell 90 minutes after I checked in, Long and short I was told to vacate the room and I refused to. Stated that I would with a voided receipt, He refused. Don't you know 15 minutes later he is pounding on my room door telling me to open he wanted me out. Thank you that I always throw the safety latch because then he tried to come into the room using his pass key. I still refused to leave because by now it is 11 at night. So he threatended to call the police. Be my guest buddy. Police came and the officer told me he told the owner he couldn't force me out - surprise. In the conversation with the officer it was apparent that they were called frequesntly to that location. the owner requested to review the room with the officer I said as long as the officer was present cause I wasn't trusting this nut job. I won't go into the deplorable state of the room. Now to add to it I have called corporate 3 times since my stay requesting a refund. The first time we are sorry we will contact him and he has 15 days to do something, Fine I am no unreasonable. Nothing so I call again. Again they said they will contact the owner and I sent piictures in on the state of the room. Still nothing, Called again today and it appears that is all they can do. I won't waste my time again but Motel 6 has lost any business I would have with them
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Response from the owner - 2 months ago
Dear Kris, Thank you for taking the time to post your review. It is important for all of our guests to feel welcomed, receive the highest level of service, respect and hospitality. The customer service issues you describe are atypical to Motel 6 standards for quality, and we are sorry you experienced less than satisfying service during your visit. We strongly encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.
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Aubrey Judson
a month ago
Oh.dear.God. I wish I could include pictures and/or sound because my words fail me right now. There is an adjoining room, that I can see under, with a man snoring OVER the sound of his blaring TV. The smell is nauseating. This place is so terrifying that I'm wondering if it's safer for my deliriously tired self to just chance the roads another 20 min. Moral of the story: If you can safely move on to another part of town, please do so!
Response from the owner - a month ago
Dear Aubrey, Thank you for your feedback. We strive to provide a comfortable night's rest and are disappointed your stay was unsatisfactory due to the comfort issues and noise concerns you describe. We are sorry to hear about the inconvenience you experienced with the odor during your stay. Our standards for quality rest on our promise to offer the lowest price of any national chain by delivering the essential elements of a comfortable room for a satisfying stay, for this reason we apologize for the disappointment you describe with the expectations of amenities. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.
Tony58105810 Otoniel
4 months ago
This motel is really nasty . Roaches and bug in everything Roaches send me to hospital this motel should be take down I paid $64 dollars for nasty place I don't recommend this nasty please But if you want get sick go hire
Yolonda Andrade
3 weeks ago
Oh my gosh, this place was HORRIBLE. DO NOT STAY there. To get to the point. 3 kids and I were put into a "non-smoking" room that reared of smoke AND there was an old cigarette butt on the head board of the bed. There was mold on top of the walls and to top it off.....ROACHES. ROACHES. ROACHES. I am terrified of them. These suckers waited until it was bedtime and came out of the wood works! Oh my gosh! We ended up having to just leave (at 3 in the morning) and relocating to another decent place to sleep. It sucked because it was freezing cold and I had to wake my boys up so we could leave, but we weren't getting any rest anyways because the roaches were too busy crawling on us. I'm not sure if I can upload pictures bexcuse I sure took some. Damn front desk tried their best to put me into another room instead of give me the refund. They were really trying to act like they didn't know they had roaches. Get the (beep) outta here with that. I'm telling you, not here guys. I would have slept in my car with my kids had I known I was going to deal with all of those shenanigans. #yourwelcome
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Kevin Wilburn
3 months ago
I stayed at this location when it was La Quinta Inn a few years ago. I booked 3 nights while visiting family this October. This is the WORST Motel 6 I've ever seen. Once I paid for 3 nights, I pulled around to our room. The place was filthy! We went inside our room and were appalled. The mattresses were longer than the box springs. You could see shapes on the wall were the art used to hang. The floor was laminate, but your shoes stuck as you walked. The furniture was so banged up, I've seen better at garage sales. And then there was the smell. When I told the girl I wasn't staying and wanted my money back, she asked if we used the room. USED THE ROOM?! Like we'd had sex in the last 7 minutes? She gave me my money with no hesitation, like this happens all the time. WORST HOTEL EVER! The only reason I'm even giving it a star is because that's the only way I could write this review. DO NOT BOOK HERE!! This is an Hourly Rate league place. And in Plano even.
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David Laing
3 months ago
Just checked in, this place is disgusting. Rooms are for Crack heads, tweekers and recently released inmates. True definition of a "roach motel". I booked 12 days and canceled the remaining 11 within one hour after checking in.
Mandy Joe
5 months ago
ROACHES AND BED BUGS! Simply really grossed out about the room at first. I mean I wasn't expecting a lot for $50 a night here, but come on roaches ... really? When I informed the front desk lady she actually told me she would give me bug spray , so I could spray the room. Sorry but no I'm not about to spray the room , why couldn't the manger of the motel do that! She wouldn't even let me change rooms. Worst Motel 6 in This area !! Deserves a f.... 0 in my ratings.
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