Submitted labs and they lost them. Called multiple times and each time no one picked up. In summary, unreliable. Just what you want from a place handling testing. If they can't handle some of the basics right then how can can we be sure they are handling our testing correctly.
Stayed for 3 nights in November 2014. Really special gem of a place. Loved the rooms and the relative tranquility when compared to the rest of the island. We woke up a few mornings to watch the sun rise over mt. Rinjani.