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Brittany Quickel
Attends Rochester Institute of Technology
Lived in Rochester, New York
78 followers|684 views
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Have her in circles
78 people
Scott Smith's profile photo
AnneMarie Shultz's profile photo
Benjamin Gage's profile photo
Josaphat Valdivia's profile photo
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Previously
Rochester, New York - Boonton Township, New Jersey
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Education
  • Rochester Institute of Technology
    American Sign Language Interpreting Education, 2009 - present
Basic Information
Gender
Female
I just recently used U-Haul of Henrietta while moving out of my apartment at RIT this past Saturday, and I had a HORRIBLE experience. First, after placing an order for 2 U-Boxes to be loaded at the facility, the General Manager, Mike Walker, failed to recognize the correct number of boxes, so he only ordered one. First of all, this mistake should have never happened. The number of U-Boxes ordered is NOT a trivial detail. For a General Manager to make an error like this is completely unacceptable. Unfortunately, this was only the beginning. After Mike Walker admitted to making the mistake, he instructed me to drive about 15-20 minutes away to the U-Box of Rochester storage facility. He gave me very vague instructions about how my 2 U-Boxes would be all ready upon arriving. After asking for clarfication 3 times due to the unclear directions, he was very rude and clearly annoyed. Well, once my family and I arrived at U-Box of Rochester, we discovered that the storage facility is NEVER open on Saturdays. This was completely infuriating, especially for my family who had just driven 6 hours with a huge trailer filled with furniture. At U-Box of Rochester, we happened to run into the General Manager of that facility, Jason Sinclair, outside. Once he heard about our situation, he was very un-accommodating, and at one point Sinclair even said "We don't have any U-Boxes here!" Mind you, this is a U-Box storage facility packed with hundreds of them. After that we had to drive back to U-Haul of Henrietta, where another staff member attempted to assist me. While doing so, this staff member tried calling Mike Walker several times and he failed to even answer his phone. Clearly a sign of poor management. After 3 HOURS of frustration, 2 U-Boxes were finally ready and we had to drive another 20 minutes back to the storage facility. This experience was horrible, and the entire hassle and inconvenience could have been EASILY avoided if there had been more attention paid to a very, very basic detail on my order, and on behalf of the General Manager, nonetheless. I would never trust them to handle a more complex order, it didn't even need to be delivered!! This level of incompetence is completely unacceptable for a storage business that is literally across the street from a major university. I will absolutely be sure to tell every college student that I know to NOT use U-Haul of Henrietta. I will NEVER use their services again.
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Public - 2 years ago
reviewed 2 years ago
1 review
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