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Cecilia Edwards
536 followers -
Perpetual problem solver who still thinks it is possible and worthwhile to change the world.
Perpetual problem solver who still thinks it is possible and worthwhile to change the world.

536 followers
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Cecilia's posts

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Thank you for the invitation, Joseph.  I look forward to connecting with you and everyone here.

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Are customers behaving poorly with social media customer service complaints?  Here's a different perspective on the growing demand for companies to look for customer complaints on social media sites.

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How are you handling the potential fatigue from your social media engagements?

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Most people have heard this by now, but it is a good reminder. If you don't think you are in the publishing business in this day and age, then you just might get left behind.

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"Awesomeness happens" I love that. It doesn't just happen, though. I think stretch goals have something to do with it.

Kids all think they are awesome (and they are), and then they become realistic adults. Perhaps we'd be better off if we maintained the kid in us just a bit longer.
Question: Stretch Goals...are they good or bad?
Answer: Yes!

More cognitive delights from the fertile mind of +Stephen Denning.

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Whether it is 24 hours or 48 hours, the point remains - Community Managers must ensure timely responses are happening in their communities.

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Self-serve customer support in online communities is becoming more and more common these days. Customers are demanding it for simple tasks. And, it makes good business sense.

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The old days of relationships are gone. If you love me, get to know me!
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