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First Look at ISO 9. We are excite, less memory taking up space and better Look and APPLE MUSIC!
Nathan Yost: Hello Mr. Collins my name is Nathan Yost and i have used your services twice the first time everything was exceptional but the second time was hands down the worst experience and the most despicable business interaction I've ever had with any company ever... I dropped off my Galaxy S6 with a broken screen 2 to 3 weeks ago and never heard anything after so yesterday i went by the store on franklin and 12th to see what was going on. When I got to your store I asked the girl at the counter about my phone she went and checked in the back and came back out after a few moments and asked me for more details before going back again to search for my phone but returned empty handed again. Once she was certain the phone wasnt in the store she quizzed me insinuating that i was either lying or wrong but once i insisted and answered her questions correctly she started calling the other stores and tried to contact you. The other stores and the girl who i turned the phone into all said they didnt have it and didnt remember me so she told me I'm sorry this is the first time we've lost a phone and i dont know how to handle it so can you give me until tom. to figure things out. I was upset because you lost my phone and no matter what if you don't know where something is because it was misplaced that is lost... even if you find it, it is utterly unacceptable, but it wasnt directly her fault so i said ok and waited till this morning. Once i got ahold of her she told me it was found at the hewitt store was fixed and was ready to be picked up. I would like to take a moment to also let you know that i told her i had sensitive information on my phone and if it was lost and someone found it it would be severely bad for me, to which she responded it was broke so nobody can use it so thats not a problem but it wasnt, it was fixed and it was lost so all of that information couldve been taken at any time. So once i arrived to pick up my phone she told me sorry i wasnt here when it happend so its this other girls fault, then tells me the remaining balance i have to pay... The bill was 245 and i paid 150 in advance so after tax i owed 120... when i was a server at a restuarant if a server lost a persons credit card then they bought the meal, regardless if the card was eventually found and most of the time that server was fired that night.... so when i found out that i was still expected to pay the full 120 after yall told me the job would take a week at the most then took 3 weeks, clearly finished the job a while ago but never called me to inform me the phone was fixed, but instead just set it aside and managed to somehow take it from the store i left it at to a store in a different city without knowing you were doing it, then when i arrived at the store to pick it up have genuinely no clue where my phone that i paid 600 dollars for and gave you 150 to work on and keep safe, i was completely stunned because you failed in almost every responsibility and aspect that yall accept when you take a phone and money for services. So i said to the girl at the counter "wait yall actually are going to make me pay the full 120 after taking 3 times longer than what was agreed on and lost my phone and would never have known if i hadnt decided to just come up there and ask due to lack of contact or notification." To which she replied "Yes and it was never lost" and i asked her "when i arrived yesterday did you know where it was" and "she said "no" and then i said "then it was lost" and she said "i didnt know where it was but it was at another store so it wasnt lost" we went back and forth like that for a few moments and so i told her "well then i would like to speak to your owner" and she told me "no you cant you can talk to me" and i told her "well this isnt working out and this is horrible business i want to speak with your owner" and she asked me in a tone saturated with attitude and mockery "when you get mad at Walmart to you get to go in there and just talk to the CEO" after that i had swallowed as much of her attitude and was utterly exhausted from the frustration of her complacency that i told her i would return another time and then started looking you up. At first it was just about saving money due to your employees failure to handle the valuables of their clients but now its about the way your company has wronged me and given me worse than horrific service all while giving me an attitude... I hope that this post is enough to encourage you to make things right and i apologize for the poor punctuation and sentence structure but my anger and frustration has pushed me beyond concern for grammar.
iPhone M.D.: I am so sorry for your frustration but unfortunately you were wanting to connect iPhone Doctor not iPhone MD. We are actually 2 different companies. But if you ever need us we are on Waco Drive and Lake Air or Central Texas Marketplace :)
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