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Mohammad Alam
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43 followers
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Hi everyone, we are so excited to share our new video! If you know anyone that is looking to buy their dream home or is currently looking to sell quickly and for top dollar, please let them know about us. Thank you in advance.
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I bought this NETGEAR N600 router recommended by Charter Cable from best buy. I was able to connect to my laptop but not to my IPhone or IPad because same defaulted password wasn't connecting it. I tried all given instruction but nothing worked. I finally called NETGEAR customer service and an Indian guy name Mukesh Kumar answered the phone. He was accessing my computer trough some program. Then gave a speech how bad my Laptop condition is and I need to buy their Tech Support to cleanup my Laptop. I reminded them reason of my call is to help me connect to my IPhone and IPad but he said if I don't buy the tech support for onetime fee of $179.00 then they will not help me. I felt like I was being forced to buy a product that I didn't need and not the reason of my call. But Mukesh Kumar keeps on insisting and finally didn't help me. I returned the NETGEAR to best buy and bought BELKIN and it works perfect. I am sharing this so that if anyone has problem with NETGEAR or CISCO and similar people with similar offer approach you I think it’s a complete scam. What happened to a quality customer service when you buy a product and need help for the 1st time? I am very disappointed at NETGEAR customer service and do not recommend this product. I am very busy person and never leave any review like this before but I felt violated and wanted share.
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