My experience with Sony RX1 service.
Hey all, I posted earlier (https://plus.google.com/105906551914419405362/posts/D5qkacu81hH
) about a focus issue that developed with my RX1:
"I purchased the RX1 with a 4-year protection plan that includes accidental damage. The other day, quite out of the blue, my RX1 started producing an E:61:00 error (I've dinged it here and there but nothing major and nothing right before the error occurred, although a bump could be the source). This error indicates something is wrong with the AF motor. Basically you can't manual or auto-focus the camera and the only "fix" I've heard about is to smack the camera (not doing that). I spoke with them on the phone and just today they had me take the camera to the Sony Store to be shipped out for repairs.
The camera goes out to a technician today and I hope to have it back in my hands in short order. As I think the utility and longevity of the camera depend heavily upon Sony's support structure, I imagine some of you will be interested to hear of any developments and how the issue is treated. Stay tuned."
That was 5/30/2013, I received notice on 6/6/2013 that a part was backordered (check your spam folder people, could have saved myself some worry and a phone call if I had), and received word on Wednesday (6/12/2013) that the camera was coming back overnight FedEx.
Here I have it on my desk and the thing is alive and kicking as well as ever. Ironically, after losing two Match Technical soft releases within the first few weeks usage, I opted to fix one more securely via some epoxy to the shutter release so as not to lose a third; and because it couldn't be removed easily, I lost this one during the repairs (the shop had to remove it to do the repair and couldn't replace). There seem to be maybe one or two spots of dust on the sensor (within the margin of my detection and caring) and I can't wait to spend the next few months reacquainting myself with my little camera!
All in all, very happy with the communication and service provided—gives me great confidence that I'll be shooting with this gem at least through the lifetime of the service plan!