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Marc Stone
Works at Enerweb
Lives in Johannesburg
55 followers|43,792 views
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Marc Stone

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I've got the paid version on my Note 3. Two things are frustrating me. Firstly I cannot delete any music. It just reappears. I took hours cleaning up and the deleted songs or albums reloaded into the library. Second, when opening the equaliser, the sound gets softer and I haven't even switched it on. When I do switch it on, there is no noticeable difference when moving the sliders. 
1
Henry Kwan's profile photo
 
Hello,

Where are the songs stored on the device? Are they on the SD card? If so, what directory are they in? Were they synced using our sync app?

In Android 4.4 (KitKat), Google changed it so that apps only able to access a specific sandboxed directory. App can no longer write to every part of the SD card.

Here's a help page with more information.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/

As for the EQ, we've gotten some reports of problems so the QA/Dev team is currently investigating.

I will attach your report to the ticket that's been opened for this issue.

Thanks,
Henry
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Have him in circles
55 people
Ziyaad Bhyat's profile photo
John Victor Rautenbach's profile photo
enerweb brdroom's profile photo
Herman Heunis's profile photo
Dorianne “damousey” Dutrieux's profile photo
Mike Stone's profile photo
Eldrich Metler's profile photo
Aubin Thomas's profile photo
Allan Mc Gonigle's profile photo
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Great for the whole family. Better than most franchise restaurants serving a similar menu.
Public - 2 years ago
reviewed 2 years ago
Been there twice now and both times the food and wine was really good. The service was efficient and friendly.
Public - 2 years ago
reviewed 2 years ago
2 reviews
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