Park Place Hand Carwash
Car Wash
Today 8:00 AM – 7:00 PM
Contact Information
34450 US-45 Grayslake, IL 60030
34450 U.S. 45USIllinoisGrayslake60030
Car WashToday 8:00 AM – 7:00 PM
Wednesday 8:00 AM – 7:00 PMThursday 8:00 AM – 7:00 PMFriday 8:00 AM – 7:00 PMSaturday 8:00 AM – 6:00 PMSunday 8:00 AM – 4:00 PMMonday 8:00 AM – 7:00 PMTuesday 8:00 AM – 7:00 PM
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Review Summary
22 reviews
5 star
7 reviews
4 star
2 reviews
3 star
1 review
2 star
1 review
1 star
11 reviews
"In theory, the idea of a hand carwash is a good one."
"Manager gave me a coupon for a free future express detail."
"Im very unhappy and will probable not patronize you car wash any more."
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Jason Powell's profile photo
Jason Powell
a month ago
56 minutes from start to finish. There have been so many negative reviews on this place I decided to review and comment for myself. The problem is the lack of staffing on the inside of the carwash. In theory, the idea of a hand carwash is a good one. In execution, it can be a challenging task as you need enough hands to move cars through quickly while customers wait. Now, waiting isn't so bad if the customer service exceeds the norm compared to what I would get at any of the carwash. Unfortunately, this is not the case at Park Place. I believe that there is been a change of management and therefore a change in the level of Service provided as well. In short, if you have an hour to blow while someone else does a decent job washing your car, then have your car washed here. If you don't have an hour then you should probably try one of the carwashes just down the street.
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M Williams
2 months ago
The customer service here has taken a nose dive! They used to be pretty good, now with Randall no where to be found, they seem incompetent. They don't know what price to charge for my detail even though all of my information and past pricing is in their computer. It's like the head has no idea what the tail is doing over there. All I get is a run-around when I try to make an appointment. Sadly, after over 3 years of getting my car washed & detailed, I won't be back.
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Trina Jones
3 months ago
After the responsible staff finished my car, I noticed areas that were not clean on the outside and my windows were not cleaned. I informed the manager/owner (whatever she is) and she made excuses up. She said she would have them correct it, but I was already running late for an appointment. I told her I didn't have time because I had to leave and could bring it back. She said NO, same day policy. Although the receipt states that you can come back within 48 hours for a wash in the event it rains or snows. I said I can come back before you close. She again said NO. Then she had the audacity to say that I offered to correct it but you don't want it done. I said I never said that. I said that I had to go because I am late but can come back later. Then I told her that my car should have been cleaned properly the first time. She was unprofessional, uncooperative and just plain rude because she kept making excuses saying that they just missed it. There was bird mess on the hood of my car that you could clearly see. She made the excuse that it was caked on. To show it was caked on, I took a wet towel and removed it. They didn't take time to clean my car and she was clearly too worried about trying to look young to honor the payment I made to get my vehicle cleaned. I then yelled at her and said they can go ahead and take care of my car now since you are being unreasonable. She said don't yell at me. I then told her not to be silly with me by making excuses. She then said we're done here goodbye. I will not ever visit them again for services. I had visited once before and had to ask them to clean my wheels good and clean my windows. The second time was clearly a sign that they do not provide good service and the owner is an unprofessional, rude, unreasonable individual who doesn't know anything about customer service.
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Patti D
5 months ago
Apparently the owner is the person I have issue with. I was charged a $5 mid-size charge. The sign clearly says this charge is for SUVs, vans, and pick-ups. I have none of those vehicles. I asked the cashier about the charge. She apparently is the owner but I didn't know this at the time. She was rude and condescending. I later asked for the owner's card. She instead took my number and said she would have him call me. I'm still waiting for the call two days later, and I found out today she is actually the owner. This used to be a great place. Customer service used to be great, but not since she took over. I will never go back there.
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Melissa Diedrich
2 months ago
The front desk associate Daniella was no where to be found for 15 minutes. My car was finished before I even made a payment. Daniella was extremely rude upon accepting my payment. I asked for her name and the owners name, which she declined to provide. The gentleman who dried my car apologized for the inconvenience and provided me with her name. Absolutely the worst business ethic and customer service I have ever received. I will definitely not be coming back. Shame on Park Place for hiring and continuing to employ an absent, inconsiderate associate. There's plenty of people who are more than qualified to fill her position and would not disrespect your customers the she did.
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John Cuckley
a month ago
What these people are doing is not only immoral and unethical, it is also bordering on illegal. They "hire" people to work for them and then don't pay them. It also takes a very long time to get the car washed. I have seen several times cars damaged by employees working there while the management do nothing. In addition, the manager, Daniella, is one of the most despicable people I have ever met. Her horrible attitude and terrible customer service made me want to puke. I will be looking at Fast Jack's from now on.
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Corey Tyhurst's profile photo
Corey Tyhurst
2 months ago
The service here is extremely slow. Once I finally got an attendant to take my car in, I waited around for a long time to even pay. The car was done before they took my payment. Overall it took over an hours just for a wash and vacuum. Not worth the time- go to a Royal Touch and it will be money and time better spent.
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Swats B
7 months ago
WARNING!! Customer service is very poor.... I got a gift certificate from a friend to use for a regular car wash. He had sent me a screenshot from the doubletakeoffers site from where he purchased it. Park place has frequent deals on doubletake offers site. The gift certificate had the redeem code clearly printed on it. After the car wash, when I presented the screenshot, lady at the counter insisted on giving her the number of the site from where she could redeem the coupon. At one point she says, she does this frequently, there has to be a number on the screenshot and then she says, she does not know the number! Why put such a deal, when you cannot even redeem it - Swindlers totally. She has the audacity to say if I do not show her the number, either I have to pay or she will not give me the car keys. Then she goes and keeps the car inside as though I will run away with the car with some spare keys!! Please be wary of the lady at the counter...
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