Senior ITSM Consultant, 2010 - present
Consulting in IT Service Management best practices, including ITIL v3/2011, and implementation and administration of BMC FootPrints products. Implementation and support of multiple processes: Incident, Problem, Change, Service Request Fulfillment, Security Access, Asset Management, Hire/Terms, and Facilities; in global SOX-controlled mobile/local real-time data provider. Implementation of Service Desk and Asset Management processes for multi-state farm cooperative association.
Senior Implementation Consultant, 2007 - 2010
Consulted with 75+ IT departments on good practices involving ITIL framework, FootPrints, AssetManager (Centennial), and Asset Management Platform (AMP).
Incident Management & Service Requests (50+ engagements), Change Management (15 engagements), and Configuration Management (16 engagements), Problem Management (4 engagements) process areas. Also Service Catalog and Knowledge Management.