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Hilton Boston Back Bay
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Hilton Boston Back Bay

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This day can't look any better. #YesPlease #FoodieFriday
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Can you spot the "nose"? #BackBay

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Energize and rejuvenate in our state-of-the-art fitness center, fully equipped to keep you trim during your stay.
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Dinner is served. #TGIF
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Morning from the Charles River...#Boston
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Have them in circles
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Hilton Boston Back Bay

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Visualize your next meeting, event, or reunion with us! http://bit.ly/1JUfDgh
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#TBT to the #SMSSummit held last week at Hilton Boston Back Bay. We love hosting such productive events!
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They say the best things in life are free. So are the best things in #Boston! Get the guide of free things to do in our city: cntrvlr.com/1JvdnvD
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It's a good day to have a good day.

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Weddings are our past time. #ThrowbackThursday
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Pack photocopies of your #passport - leave one with a trusted source at home and scan and email another copy to yourself. #TravelTip
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Contact Information
Map of the business location
40 Dalton St Boston, MA 02115
40 Dalton StreetUSMassachusettsBoston02115
(617) 236-1100hilton.com
Hotel, Extended Stay Hotel
Hotel
Extended Stay Hotel
Wedding Venue
Meeting Room
Banquet Hall
The Hilton Boston Back Bay hotel is near Fenway Park, Newbury Street, and other downtown Boston attractions. Our 390 guest rooms feature 32” HDTVs, mini-fridges and great views of downtown Boston.
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3-star hotel
$449
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Booking links sponsored. $514 incl taxes & fees
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Review Summary
3.6
47 reviews
5 star
13 reviews
4 star
12 reviews
3 star
13 reviews
2 star
6 reviews
1 star
3 reviews
Some rooms with panoramic vistas in upmarket hotel with an indoor pool & restaurant.- Google
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All reviews
Janice Jeans
a month ago
Friday or Saturday Evening. I was in the lobby. A dark-complexioned security guard was extremely rude to me. I felt very disrespected. There were two of us white men(not together) sitting in the lobby area. An attractive white woman walked into the lobby. The dark-complexioned security guard immediately started harassing both of us and attempting to emasculate us. Very unprofessional and completely inappropriate. Actually a form of sexual harassment. Needs to be terminated immediately and told not to bother people. I think his thinking was "I's own white women. These white boyz is @useis" LOL what an idiot. Stand up against this sexual harassment. It's not racist to tell someone to leave you alone. We have that right!
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Alex Mottern
6 months ago
A friend was staying here and it was easier for me to stay with her than go home, so here we are. The lobby was nice and so was the room. Nice view, good temperate control (we were freezing when we got in and soon thought it was too hot when we turned the temperature up because we knowingly put it high thinking it wouldnt go that far), HUGE comfy bed but...the sheets were on backwards? We got in and the opening of the duvet was in our face...and the pillows were impossible to sleep on because they were so big (unless you want a neck cramp).
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Response from the owner - 4 months ago
We appreciate the time you took to rate your stay at the Hilton Boston Back Bay. It is unfortunate that your stay with us was not exemplary. We are sorry to hear our beds, especially our pillows, were not up to your standards. We do offer two types of pillows and would have been happy to let you try our other style at your next stay. Our priority is to create positive, memorable, guest service experiences and strive to continue to do so through feedback provided by our guests. We hope that you will stay with us again so that we can fully accommodate your needs and exceed your expectations. Your business and loyalty is important to us. Warm Regards, Dominique Marty
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Carissa Fry
8 months ago
I stay at the Hilton Boston Back Bay every year for Anime Boston and Pax East. Even with the hotel being crowed and busy, the staff take there time to make sure you have everything you need. The hotel is spotless and the staff are always so nice and quick to bring anything to your room when needed. The diamond lounge is perfect for a quick, quiet, and delicious breakfast to get me and my friends going for the day. The only downside is the wait for the elevators during a convention but that can not be helped when everyone is trying to leave at the same time.
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Response from the owner - 8 months ago
Thank you for sharing such kind words about your stay at our hotel. Our team members will be informed of this review and will be pleased to hear that they were instrumental in providing an exceptional experience for you. We greatly appreciate such high praise as well as your choice to stay at our hotel every year for Anime Boston and Pax East! I We are looking forward to your next visit when we will have the opportunity to build on the trust and loyalty that we have with you. Warm Regards, Dominique Marty
C Seng Tai
11 months ago
I am absolutely not happy with my stay at the Hilton Back Bay. I had booked 3 rooms, two prepaid for the 15-18 July for my guests and one post paid for 15-19 July for myself. I received an email about my bookings and had replied that we will only arrive on the 16th and had asked that the hotel checked us in since we will be arriving early on an overnight flight and needed the room when we arrive. Tommie, the Front Office Manager, acknowledged that they did receive my email but guess what? When we check in on the 16th we were told that there were no rooms for us, and all rooms were sold out the night before. Huh? Sold the two rooms that were pre-paid? Why? It was an embarrassing moment as my guests had to wait while I deal with the reservations. Tommie did offer us complimentary breakfast, but really that is not as important as getting into our rooms to refresh ourselves, after the overnight flight. 30 minutes later we were given keys to our rooms. Finally I thought we had the bad situation settled and was looking forward to better times ahead. But no, another disappointment awaits. We were not given the rooms that we had reserved. The reservations were for 3 Panoramic rooms, but we were given Standard rooms instead! I went to the Front Desk to clarify, and was told that they will switch our rooms when the rooms are available. I can’t understand why the staff can’t be upfront from the beginning and explain clearly what was planned? This is especially upsetting as I’ve prepaid for Panoramic rooms and was given Standard rooms without any explanation! We got our rooms later the same day. With all the troubles I had on day one, I just needed to be careful. My hunch was proven correct. I checked the departure date for my room the next day, and was told that all rooms are booked till the 18th! What? I had a room reserved for a 19th departure date right? If I had not checked I’ll probably to left stranded without a room for the night of the 18th. More troubles when my guest checked out on the 18th. Remember their rooms were pre-paid? Well the statement they received were only for two nights although the rooms were pre-paid for 3 nights. why is this so? No one at Front Desk apparently knows. I was promised that the statement will be worked out for me. When I checked later in the evening nothing was done. No one has any clue about what had transpired. I had to explain my predicament to 3-4 people and each promised to look into it but none did. No one seemed at all interested to investigate the matter and resolve the issue. I was promised that I will be sent the correct updated statements. It has been a month and a half now and I have not received any to-date. The impression I got from my stay at the hotel is that no one at the Front Desk is interested to solve the problems they created. The problem just disappear from shift change to shift change. I had to explain my predicament all over again each time I asked about the status at the Front Desk. My experience at Hilton Back Bay left a bad taste in my mouth. What an incompetent lot! This level of bad service is something I never expect from the Hilton chain, as a Gold member.
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Response from the owner - 10 months ago
As we wrote on Tripadvisor and YELP, we appreciate the feedback you have provided the Hilton Boston Back Bay with your review. Please accept our deepest apologies for failing to exceed your expectations during your stay with us. We always strive to uphold the Hilton Values and culture and regrettably did not do so during your stay with us. I have spoken with our Front Office Managers and stated that they're in contact with you after you left. Please contact BOSBH_FO@HILTON.COM or our hotel directly at 617-236-1100 to resolve further issues. Warm Regards, Dominique Marty
Camille Christian
a month ago
Great location! Very close to shops and restaurants. Room was very clean and modern. The bed was very comfortable. The staff and management provided excellent customer service. Would definitely stay again.
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grant ladina
5 months ago
Stay here for PAX East every year. It's amazing, there's a reason I always come back. Within walking distance of lots of great stores too.
Response from the owner - 4 months ago
We are thrilled to hear that you enjoyed your stay here at the Hilton Boston Back Bay and the convenience our location afforded you. Providing positive and memorable experiences for our guests is the reason for our success along with our excellent location. We are absolutely thrilled you took the time and effort to share your experience at our property with you. We hope you will stay with us on your next visit to our beautiful city and take full advantage of our prime location. It would be our pleasure to welcome you back. See you at the next PAX East Conference. Warm Regards, Dominique Marty
Cem Ozsahin
8 months ago
I love Hilton Chain very much so I try to chose in every case Hilton to stay. It makes me feel like home. But NOT THIS HOTEL. Staff are not friendly and I can say rude. Breakfast is very poor so you can have this breakfast outside at this price. They told me that with a extra pay We will give newly furbished room but if this room is new I wonder the what others like. They all charge fees for your personal amazon packages, but Logan Hilton doesn't charge you anything. They don't change blankets so frequently you should follow up. The carpet are old. and looks like dirty. The only good thing is the location of the hotel, not at all. I wish you success with this policy.
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Response from the owner - 8 months ago
We would first like to thank you for taking the time to review your stay at the Hilton Boston Back Bay. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. Secondly, we would like to apologize for all the issues that arose during your stay. This review has been brought to the attention of our Food and Beverage Director & Housekeeping Director.I assure you that these areas are of great importance to us and we hope that you will reconsider your decision on staying with another hotel in Boston because we would love to have the opportunity to make it right for you. It is important that we accommodate all your needs and welcome you to stay with us again. Warm Regards, Dominique Marty
ted buck
4 months ago
Blah room, blah bed, no honor bar, malfunctioning iron, coffee shop in lobby 50% more expensive than any other coffee shop in town, wifi $15/night -- in short, a typical underwhelming, gouge-you-for-every-penny Hilton experience.