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A New Day Spa
Beauty Salon
Today 7:00 am – 7:00 pm
Contact Information
3975 S Highland Dr Salt Lake City, UT 84124
3975 S Highland DrUSUTSalt Lake City84124
Beauty SalonToday 7:00 am – 7:00 pm
Monday 7:00 am – 7:00 pmTuesday 7:00 am – 7:00 pmWednesday 7:00 am – 7:00 pmThursday 7:00 am – 7:00 pmFriday 7:00 am – 7:00 pmSaturday 7:00 am – 7:00 pmSunday 7:00 am – 7:00 pm
Body Treatments,Massage Therapy,Day Spa Services,Facials,Body Wraps,Body Waxing,Nail Salon,Pedicures,Manicures,Permanent Make Up,Eyelash Services,Hair Styling, Perms, Hair Color,Deep Tissue Massage
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Review Summary
82 reviews
5 star
44 reviews
4 star
7 reviews
3 star
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2 star
11 reviews
1 star
17 reviews
People talk about massage therapist, laser hair removal, groupon, couples massage and laser treatment
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David Wilk's profile photo
David Wilk
reviewed 3 weeks ago
I've had a few massages here in the past and while the massage rooms are not stellar, they're pretty nice. I had heard from others of rude treatment by someone operating the phones, but had never had a bad experience until today. I made a last minute appointment yesterday afternoon for this morning and when my plans changed, I called this morning (several hours before the appointment) to cancel. I could not reach anyone and their VM box was full. So I called back later, and then again 3-4times. Each time the phone either rang until it went to VM or went straight to VM. I got a call back from them 11mins after my appointment and was asked if I had any plans to show up. I explained that my plans had changed and that I had tried to call several times this morning to cancel. She said I had to cancel at least 24hrs in advance. I explained that I made the appointment inside of 24hrs, and had tried calling them at least 3 times this morning. She never acknowledged my calls, or my inability to reach anyone and proceeded to rudely accuse me of making their staff wait around for no reason and accuse *me* of being rude. I asked if she understood what I said about having called, and she said yes and then hung up on me. They have a fairly high turnover at this place and my main reason for returning was a particular therapist who i just discovered has left. After this experience I will not be returning to find out how good any of the others are.
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Chelsie Oakford's profile photo
Chelsie Oakford
reviewed 2 months ago
Aaron my massage therapist was incredible. He was very experienced and did a great job. He was extremely professional and made me feel comfortable. I enjoyed the whole experience. Very plush robes and nice ambiance to the facility. Everyone was so nice.
Laura Lewis
reviewed 2 months ago
My husband bought me a 4 hour spa package, mani/ped, massage, and wash/dry/style. The mani/pedi was mediocre, better once the girl warmed up. But they seriously lacked in any colors. It took 4 tries to find one that wasn't clumpy/streaky/dried out. They also sat me who was there a lone, in the chair between a couple their for a couple's pedi. Talk about awkward. The massage was the ONLY truly enjoyable part of the day. Then my hair was done. The girl didn't listen to what I wanted (blow out) but instead decided she wanted to curl it. Which took over an hour because she kept stopping what she was doing, in the middle of doing my hair, to text people. Then she wanted to pull me into her drama with other dissatisfied customers and read me the texts they were sending her. I was there to relax! NOT solve a hair dressers problems! I would go get another massage, but that's it. AND the front desk lady (I believe owner) is overly pushy about tips! I can calculate a tip ALL by myself lady, don't need you telling me what you think I owe your staff!
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jon gay
reviewed 4 weeks ago
I bought an Amazon deal for Botox but when I got there after a nearly two hour wait because the nurse who does the injections decided to not show up on time, I was told they don't use Botox only xenomin. Firstly, I would not have purchased the deal had I known. Then the owner tried to tell me that Xenomin was more expensive so l was getting a better deal. But that's totally false. X is cheaper. In addition it took over a month to get an appointment because the nurse doing injections only works on Tuesdays and Saturdays and on the day of my actual appointment they called me just an hour before to tell me she wasn't coming in and made me reschedule. So Today: The front desk lady is also the owner. she was very nice to all the people that were there (she even comped one woman ahead of me for her laser treatment) but I could see how others might have a problem. She was very nice to me but it almost felt like she was trying very hard to be and might be on the verge of saying something nasty. Kudos to her for holding back! Of course I wasn't at my best or nicest either after being forced to reschedule and then wait an hour and a half in the lobby for a five minute procedure. I did not tip because of these issues. The nurse boasted about being competent but i don't believe that she wouldn't have control over her schedule and the products they advertise. She even tried to argue with me when I said I didn't like xenomin claiming to me it was too new for me to possibly have used it. I know what I've used. I was also concerned about her injection points but she went on and on about her experience. I wound up with a huge bruise under my right cheek that's closer to my nose than outer eye corner! I brought it up and she tried to say that it was the way it should be. Oh and to the people complaining about the atmosphere, they must be doin spa days at Stein Eriksen Lodge. A new day is very clean and relaxing. It is not a dump as one person described. No need to fear in that dept. They just employ amateurs. If you want a deal and don't care about your face by all means give them a shot. Excuse the pun.
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Leslie Russell's profile photo
Leslie Russell
reviewed a month ago
Poor customer service!! I tried to called to make an appointment on the last day the groupon was valid - I called on my cell phone 5 different time during the day to receive no one on the other end of the line until the last time.I as well left a message one of those times. When I finally got a hold of the lady at the desk she was rather rude - saying I had the groupon for three months and was just know redeeming it. Yes I procrastinated - I am human but I am not a liar which she considered me to be when I told her how many times I had called to set up an appointment. I even said you don't believe me to which there was just the reply I have been sitting here all day long answering the phone! Well you weren't at the phone at 8:40 a.m., 8:56 a.m., 12:47 p.m. (when I left the message), 3:33 p.m., and finally at 6:55 p.m. she happen to pick up the phone and blast me for calling at the end of the day to set up an appointment.
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Jennifer Wang's profile photo
Jennifer Wang
reviewed 2 months ago
AMAZING! Very friendly staff. I was having trouble pulling up my Groupon, while they waited 30 minutes for me and still went through with my appointment! Very friendly and accommodating. I had a laser hair removal session and it went terrifically. I got exactly what I wanted. After reading other reviews, I will agree that the place is not very fancy. However it is the CHEAPEST AND BEST deal you can find in Salt Lake City.