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Tom Smith
Works at SDL
Attends Chartered Institute of Marketing
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Amazing work, Allison!

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Tom Smith

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We launched a nice blogging community today around the topic of Customer Experience. Enjoy!
 
Today, we officially launched +Inside CXM  to bring together the leading minds in customer experience management.  

The essence of what #customerexperience  is about might be best summed up in the following quote: “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ― Maya Angelou.

Now more than ever, it's a customer-centric world; understanding and
managing the emotional impact of your brand's contact with the public takes knowledge and dedication. Join the conversation with us, we look forward to learning together. 
Get expert insights from the forefront of customer experience management.
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In his circles
103 people
Have him in circles
82 people
Sushanta Mahana's profile photo
Tim Higgs's profile photo
Gertjan Assies's profile photo
Ian Truscott's profile photo
Rafael Canto's profile photo
Jeff Hora's profile photo
will savage's profile photo
Daniel Lifton's profile photo
Ed Duffield's profile photo
Education
  • Chartered Institute of Marketing
    Professional Diploma in Marketing, 2011 - present
  • University of Southampton
    BA French & Spanish, 2003 - 2007
  • Universidad de Granada
    Frances y Linguisticas, 2005 - 2006
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Employment
  • SDL
    2008 - present
  • Omnicom Group
    2007 - 2008
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Male