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Tom Smith
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We launched a nice blogging community today around the topic of Customer Experience. Enjoy!
Today, we officially launched +Inside CXM  to bring together the leading minds in customer experience management.  

The essence of what #customerexperience  is about might be best summed up in the following quote: “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ― Maya Angelou.

Now more than ever, it's a customer-centric world; understanding and
managing the emotional impact of your brand's contact with the public takes knowledge and dedication. Join the conversation with us, we look forward to learning together. 

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