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Tom Smith
Works at SDL
Attends Chartered Institute of Marketing
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We launched a nice blogging community today around the topic of Customer Experience. Enjoy!
 
Today, we officially launched +Inside CXM  to bring together the leading minds in customer experience management.  

The essence of what #customerexperience  is about might be best summed up in the following quote: “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ― Maya Angelou.

Now more than ever, it's a customer-centric world; understanding and
managing the emotional impact of your brand's contact with the public takes knowledge and dedication. Join the conversation with us, we look forward to learning together. 
Get expert insights from the forefront of customer experience management.
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Have him in circles
82 people
Rafa Cantó's profile photo
Gaby Turner's profile photo
Mark Stockley's profile photo
Lauren Turner's profile photo
69gard's profile photo
Jeremy Harpham's profile photo
Sarah-Anne Jones's profile photo
Laurens van den Oever's profile photo
Mark O´Grady's profile photo
Education
  • Chartered Institute of Marketing
    Professional Diploma in Marketing, 2011 - present
  • University of Southampton
    BA French & Spanish, 2003 - 2007
  • Universidad de Granada
    Frances y Linguisticas, 2005 - 2006
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Employment
  • SDL
    2008 - present
  • Omnicom Group
    2007 - 2008
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