Profile

Cover photo
Tom Smith
Works at SDL
Attends Chartered Institute of Marketing
83 followers|46,017 views
AboutPostsPhotosYouTube

Stream

Tom Smith

Shared publicly  - 
 
We launched a nice blogging community today around the topic of Customer Experience. Enjoy!
 
Today, we officially launched +Inside CXM  to bring together the leading minds in customer experience management.  

The essence of what #customerexperience  is about might be best summed up in the following quote: “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ― Maya Angelou.

Now more than ever, it's a customer-centric world; understanding and
managing the emotional impact of your brand's contact with the public takes knowledge and dedication. Join the conversation with us, we look forward to learning together. 
Get expert insights from the forefront of customer experience management.
1
Add a comment...
Have him in circles
83 people
Steve Harris's profile photo
Sally Warner's profile photo
Sarah-Anne Jones's profile photo
Laurie Gilfoy's profile photo
InternetRetailing's profile photo
Roberta Rimes's profile photo
Jeff Chamberlain's profile photo
Rafa Cantó's profile photo
Phil Teare's profile photo

Tom Smith changed his profile photo.

Shared publicly  - 
 
Tom Smith changed his profile photo.
1
Add a comment...
People
Have him in circles
83 people
Steve Harris's profile photo
Sally Warner's profile photo
Sarah-Anne Jones's profile photo
Laurie Gilfoy's profile photo
InternetRetailing's profile photo
Roberta Rimes's profile photo
Jeff Chamberlain's profile photo
Rafa Cantó's profile photo
Phil Teare's profile photo
Education
  • Chartered Institute of Marketing
    Professional Diploma in Marketing, 2011 - present
  • University of Southampton
    BA French & Spanish, 2003 - 2007
  • Universidad de Granada
    Frances y Linguisticas, 2005 - 2006
Links
YouTube
Other profiles
Contributor to
Work
Employment
  • SDL
    2008 - present
  • Omnicom Group
    2007 - 2008
Basic Information
Gender
Male