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StayGlad

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HAL II Stage, Indiranagar, Bengaluru, Karnataka
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nandini rc's profile photoHimsikha Das's profile photo
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Hi,


This is regarding the latest service that I received from StayGald. Let me elaborate on what happened - 


Professional who came in her name was Savita, she gave me the welcome tissue for refreshment, tissue is supposed to be soaked in VLCC rose water, but savita soaked it in nail remover and gave it to me. I was unable to bear the strong smell of the remover when I tried to wipe my face. Upon clarification with her, she said someone else has filled the rose water bottle with nail remover and she was unaware of it. Mind you there was no 'sorry' from her. God knows what would have been the consequences if I would have wiped my face with it. But i ignored this thinking mistakes do happenI ordered 5 services in this order - Waxing (Hand and Half Leg), Threading, Facial & Pedicure. She started with waxing, there are still hairs remaining in both my hands and legs, she insisted me on checking if there is any hairs remaining but if is difficult to self check on all the parts. Usually during my earlier bookings professionals used to clean hands and legs after waxing but Savita said if I want i can wash it myself. I ignored this as well.I had to correct her 5 times for my threading, She was unable to see the extra hairs which was so much visible and at last she has done different shapes for both my eyebrows. Then she started with the facial (natural glow), she did cleansing and scrubbing. She is supposed to change water after cleansing but she didnt and started scrubing wih the same water. after scrubing was done, I asked her to change the water but she didnot and applied massage cream in my face. Since she didnot change the water and remove scrub properly from my face, my skin started hurting when she started the message. I had asked her to stop the service and she left.Upon calling Staygald couple of times and follow up, Trainer Miss Mamta had called me yesterday though I was told I would get a call day before yesterday, She heard everything and said she would get back to me in some time, upon that I asked if she would get back to me yesterday itself and she said Yes, but there is no news from her after that. 

My order was prepayment order, if you are unable to give me the service please refund me back my money or else send some other professional to complete the order.


Thanks,

Himsikha





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StayGlad

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HAL II Stage, Indiranagar, Bengaluru, Karnataka
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2032, 16th B Main Rd, HAL 2nd Stage, Indiranagar Bengaluru, Karnataka 560017 India
2032, 16th B Main Road, HAL 2nd StageINKarnatakaBengaluru560017
+91 80 3951 0945stayglad.com
Beauty Salon, Beauty Industries
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3.9
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9 reviews
"Had a great experience and got really good service from Ms.Sapna :)"
"So, for the first time I had booked something of a beauty service at home."
"A startup from iitians to serve beauticians in their own place."
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Tejaswini L's profile photo
Tejaswini L
7 months ago
I'm so happy with the service. I'd really love to use stay glad from now on. Its so comforting and the therapists were so amazing. They were so kind, gave me so many suggestions. Mainly it was hygienic, they even cleaned the place before they left. This is the best salon service I ever had. My therapists were jyothi and Leo, they were really sweethearts. I'm glad I choose stay glad.
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Sangeeta Mukherjee
5 months ago
Booked twice on booth occasion my appointment messed up. The customer service Shajahan and preeti don't know how to make bookings. they promise something and deliver exactly the opposite. Appointment timings are not honored, stupid reasons are given, whereas actually they don't make bookings with the beautician and block the time slot. Preeti has the audacity to mention everything is planned ahead, whereas the truth is something opposite.In short you book a particular time slot and be prepared to wait for minimum one hour .Get your act together to stay Glad I say.
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Prasanthi T's profile photo
Prasanthi T
9 months ago
happy with the service. very much hassle free. better than most of the parlours. Amuda came to my service. she is so warm and neatly done the services.I am a happy customer
Amit C's profile photo
Amit C
8 months ago
Booked an appointment for 6-6:30pm, nobody came for service till 6:35. When I called them they said they forgot to inform that my order is postponed by an hour and they have asked some beautician in my area so she should be on time. I patiently told them that I will be ok for 7:30pm service but at least they should have informed me. I got a msg at 7pm for beautician assignment and when she called me she said she will take more than an hour to reach as she was very far away! I again called them and they informed me that they had some miscommunication internally and beautician would take longer to reach and may not be able to complete the order too. i had a function to attend and I lost 2.5hours just on phone calls with customer care without any service!! PATHETIC CUSTOMER SERVICE !
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kamalika bhattacharya
3 months ago
Had a good experience with the stayglad team ,but very recently faced quite an unprofessional behavior from the team> The therapist have no coordination with their office team ....when i needed the service i did not got the same..the team didnot even call for giving any compensation....really sad andbadexperience
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Swagata Palharya
5 months ago
First time when i ordered from them, service was good. Due to which i wanted to avail their services again and for my mother also. I had an appointment @3 PM (6th Aug 2016) . However till 3 PM i didnt get info on therapist so i called them and check about it. Their call center team sounded completely unaware of the booking and the status on it. Later they told me that their therapist can arrive only after 4:30 coz she is not getting any cabs and i have to wait .I mean this is SO DAMN UNPROFESSIONAL. Now even after past 5 PM (6th Aug) they are not sure who is coming . PATHETIC SERVICE .NEVER CALLIN THIS CHEAP SERVICE
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sikha bohra
10 months ago
Total value for money. The beauticians are very efficient and have great proficiency in the work they do. They use excellent products while delivering services. Everytime i think of a parlour, I can think of a single name, StayGlad as it is very cost effective with quality services
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smruti sandhya
11 months ago
So, for the first time I had booked something of a beauty service at home. Being skeptical formerly, I went ahead and gave it a shoot, Its unbelievable that it was so perfect!.The lady who had come down for my services was Binita, diligent at her work, obliged, and very professional. I would surely recommend it. (y) .