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Alla Zollers
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Sometimes there is no rational reason for an action ... Sometimes there is just a feeling. Check out my latest blog post: http://generouscoach.com/sometimes-its-just-a-feeling/

Subscribe to my blog posts by sending a blank email to generouscoach@aweber.com

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Join me today at 2pm EST for the first ever UX Coaching session to be held in a Google Hangout: https://plus.google.com/hangouts/_/4b9d05afba7e1e712e664a6277b61818eae87127

It's going to work like a call-in show. I just talk to whoever shows up and provide on the spot coaching. 

Want more satisfaction on the job? Lacking in motivation? Wanting more clarity on a specific issue? Looking to get buy-in for your work? All questions welcome!

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I’ve learned - By Omer B. Washington - Long Post

I’ve learned-
that you cannot make someone love you. All you can do is be someone who can be loved. The rest is up to them.

I’ve learned-
that no matter how much I care, some people just don’t care back.

I’ve learned-
that it takes years to build up trust, and only seconds to destroy it.

I’ve learned-
that no matter how good a friend is, they’re going to hurt you every once in a while and you must forgive them for that.

I’ve learned-
that it’s not what you have in your life but who you have in your life that counts.

I’ve learned-
that you should never ruin an apology with an excuse.

I’ve learned-
that you can get by on charm for about fifteen minutes. After that, you’d better know something.

I’ve learned-
that you shouldn’t compare yourself to the best others can do.

I’ve learned-
that you can do something in an instant that will give you heartache for life.

I’ve learned-
that it’s taking me a long time to become the person I want to be.

I’ve learned-
that you should always leave loved ones with loving words. It may be the last time you see them.

I’ve learned-
that you can keep going long after you can’t.

I’ve learned-
that we are responsible for what we do, no matter how we feel.

I’ve learned-
that either you control your attitude or it controls you.

I’ve learned-
that regardless of how hot and steamy a relationship is at first, the passion fades and there had better be something else to take its place.

I’ve learned-
that heroes are the people who do what has to be done when it needs to be done, regardless of the consequences.

I’ve learned-
that money is a lousy way of keeping score.

I’ve learned-
that my best friend and I can do anything or nothing and have the best time.

I’ve learned-
that sometimes the people you expect to kick you when you’re down will be the ones to help you get back up.

I’ve learned-
that sometimes when I’m angry I have the right to be angry, but that doesn’t give me the right to be cruel.

I’ve learned-
that true friendship continues to grow, even over the longest distance. Same goes for true love.

I’ve learned-
that just because someone doesn’t love you the way you want them to doesn’t mean they don’t love you with all they have.

I’ve learned-
that maturity has more to do with what types of experiences you’ve had and what you’ve learned from them and less to do with how many birthdays you’ve celebrated.

I’ve learned-
that you should never tell a child their dreams are unlikely or outlandish. Few things are more humiliating, and what a tragedy it would be if they believed it.

I’ve learned-
that your family won’t always be there for you. It may seem funny, but people you aren’t related to can take care of you and love you and teach you to trust people again. Families aren’t biological.

I’ve learned-
that it isn’t always enough to be forgiven by others. Sometimes you are to learn to forgive yourself.

I’ve learned-
that no matter how bad your heart is broken the world doesn’t stop for your grief.

I’ve learned-
that our background and circumstances may have influenced who we are, but we are responsible for who we become.

I’ve learned-
that a rich person is not the one who has the most, but is one who needs the least.

I’ve learned-
that just because two people argue, it doesn’t mean they don’t love each other. And just because they don’t argue, it doesn’t mean they do.

I’ve learned-
that we don’t have to change friends if we understand that friends change.

I’ve learned-
that you shouldn’t be so eager to find out a secret. It could change your life forever.

I’ve learned-
that two people can look at the exact same thing and see something totally different.

I’ve learned-
that no matter how you try to protect your children, they will eventually get hurt and you will hurt in the process.

I’ve learned-
that even when you think you have no more to give, when a friend cries out to you, you will find the strength to help.

I’ve learned-
that credentials on the wall do not make you a decent human being.

I’ve learned-
that the people you care about most in life are taken from you too soon.

I’ve learned-
that it’s hard to determine where to draw the line between being nice and not hurting people’s feelings, and standing up for what you believe.

I’ve learned-
that people will forget what you said, and people will forget what you did, but people will never forget how you made them feel.

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I am looking for a ux research project - discovery, personas, desirability, usability. Am willing to travel. Msg me and pass on the word, yo!

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The Nordstrom Way


Nordstrom is a publicly traded high-end retailer, known for excellent service, with revenues of about $9 billion a year.

Nordstrom’s employee handbook is so short and simple it can fit on an index card. It states: "Use your best judgment in all situations. There will be no other rules."

Nordstrom salespeople are free to make their own decisions, although Nordstrom’s strong culture of putting the customer first provides a guiding light for all to steer by.

That customer-service culture is at the core of Nordstrom’s success. The entire system is organized in order to support that salesperson on the Nordstrom floor to help them deliver the best possible customer service. If Nordstrom stocks something, they will make every effort to stock it in every size available – they don’t want to disappoint a customer by not having something in their size.

Salespeople aren’t chained to a department like they are in other stores. If a salesperson wants to walk through the whole store to help her customer pick out clothes, shoes, cologne, and anything else, she can do that. A Nordstrom salesperson might stay in touch with customers by Twitter, email, or whatever else is convenient. The message to customers is, however you want to buy it, however you want to interact with us, we can do it that way.

Customers are encouraged to take things home and try them, and bring them back at any time. If you ask, “How long can I bring it back?” the answer you will hear is “forever.” And they mean it.

One Nordstrom customer said “What I love about Nordstrom is that if I want to browse by myself that’s fine, and if I want help people are there and happy to assist me.”

As you can imagine, customers love it.

Nordstrom culture demands that the employee put the customer before company or profit in all decisions. Nordstrom provides a platform, the store, and each employee is treated as an entrepreneur who can set up a business on the platform. With commissions, Nordstrom salespeople can make six figures yearly on a base wage as low as $11 an hour.

Nordstrom employees can offer the best service in the industry because every Nordstrom salesperson operates a business within the business, backed by the full support and resources of a Fortune 500 company.
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Love it!

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Great article! It articules sentiments and patterns that I have been noticing for a while in a very effective way :)
Turn around and face the market

"Ironically, a history of success may be the biggest reason companies lose touch with customers. Success can fuel enormous growth and even lead to market dominance. But it can also lead to over-expansion, blind spots, complacency, bureaucratic rigidity and risk-avoidant cultures."

http://www.dachisgroup.com/2011/11/turn-around-and-face-the-market/

"Give yourself the time and space you need to feel your life. It’s feeling that gives life depth, meaning, and rightful weight." - Cheryl Richardson

It's conference season, are you thinking about submitting a proposal? If so, discover the 3 proven secret-weapons for writing a great conference proposal. I posted Part 1 today: tinyurl.com/3hboyxn. The next 2 parts will follow in the coming days.

Let me know if you have any feedback!

"Everyone is a genius. But if you judge a fish on its ability to climb a tree, it will live its whole life believing that it is stupid." - Albert Einstein
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