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Embassy Suites Philadelphia - Center City
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1776 Benjamin Franklin Pkwy Philadelphia, PA 19103
1776 Benjamin Franklin ParkwayUSPennsylvaniaPhiladelphia19103
Embassy Suites Philadelphia Center City hotel offers spacious all-suites accommodation, free breakfast and manager's reception. Located in the heart of Downtown Philadelphia with easy access to I-676.
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3-star hotel
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Booking links sponsored. $247 incl taxes & fees
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Review Summary
54 reviews
5 star
18 reviews
4 star
11 reviews
3 star
11 reviews
2 star
5 reviews
1 star
9 reviews
Straightforward suites with balconies & kitchenettes, plus an exercise room & free breakfast.- Google
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Mariela Escobar's profile photo
Mariela Escobar
a month ago
Worst hotel I been to in all my life. I decided to try the hotel tonight app and got a room here. But it turns out they only had smoking rooms. I pleaded with the front desk and manager to change my room even if i had to pay extra. But they just said that they did not have any other rooms even thought that online on the embassy website i could reserve a non smoking room. The manager stated that even if i reserved that non smoking room thru their website i would only get the smoking room. I tried to tell them that it made no sense for someone to reserve a non smoking and get a smoking room but they just gave me a smirk and said thats how they fill their rooms. This is by far the worse customer service experience i have ever had.
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Sophie Alvarez
3 months ago
The room was pretty spacious and clean. The view from my balcony was beautiful. Everyone that I came across were polite and helpful. The Buffet breakfast at TGIF's was delicious. Overall, I had a wonderful experience.
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HouAndLee LiHueiAndWenYu
6 months ago
Great Location, Spacious Room and Wonderful Breakfast Many thanks to Crystal checked us in early at around 12 noon without any problem. The room was really spacious and clean with a small kitchen, a large living room with a sofa bed, a dining area with a square dining table/4 chairs and a separate bedroom with two double beds. There were 2 big LCD TVs (37 inch), one was in the bedroom and the other one was in the living room. Our room had a huge balcony and could be accessed from either living room or the bedroom. We could see Logan square, Cathedral Basilica of Saints Peter and Paul, Free Library and Family Court Building clearly and also part of Museum of Art from our balcony. Many thanks again to Crystal for the free internet coupon code, Wi-Fi upload/download speed was very fast and signal was very strong throughout the entire room area. Complimentary breakfast at TGI Friday on the second floor was really good quality with an egg station (full cooked-to-order), fresh fruits and many other choices. A bit crowded but still very comfortable with lots of seats. The location is center, close to many attractions; we walked to Independence Hall & Liberty bell, Chinatown, Convention center, Redding Terminal market, LOVE Park, City Hall, Logan Square, Franklin Institute, Rodin Museum and the Museum of Art easily and enjoyed this beautiful city once again on this beautiful winter day. We really love this Embassy Suites Hotel and would strongly recommend it as a great base touring Philadelphia. Stayed March 2013, traveled as a couple
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Wali's profile photo
7 months ago
this place is a good buy! its expensive but you get what you pay for.. a really great value, very clean, polite house keepers.. good location in the middle of all the action in downtown Philadelphia.
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Atirek Gupta
2 months ago
****BEDBUGS ALERT **** NEVER STAY HERE. BedBugs. The hotel has bedbugs. I was uncomfortable for weeks after staying there. I told the manager about bedbugs and they did not believe me. He said he'll inspect if they get more complaints. Imagine, they weren't even willing to check the rooms until more people suffer. Anyway, couple days later, I get an email saying that Yes, there are bed bugs in the room. I then asked them for a refund. They sent to a an Insurance company. Why do I have to be the one to deal with insurance? Plus, the insurance company said no and the embassy suite manager basically said we can pay because they insurance doesn't cover it. I travel 100% for my work, and let me tell you, this is the worst customer experience I have ever had.
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amber chaikowsky
6 months ago
I stayed at this hotel on Febraury 28th 2015. It was PACKED and I noticed the front desk was working very hard to get everyone to their rooms. GREATLY appreciated. They were very friendly. However, the "free" drinks at the lounge, the two old men were very pushy and rushing and honestly not the nicest. But that was whatever I understand there was a line about 35 people long waiting for a drink. The candy ran out, m & m and sour patch kids, and took forever to refill, if they ever did, I left. THE LAST STRAW was when we went for breakfast Sunday morning. The "free buffet" was actually a very very very cocky and rude man, giving you your bacon, potatoes, sausage and French toast. He gave me 2 pieces of bacon, when I had asked for another slice, he told me that would be all he could give me. I was at my limit. He was so cocky. He had the absolute worse attitude. Ive been to many hotels, never experienced "free buffet" or such a rude man like that. He should be reported. Room was nice, got to give it that. And the view was breathtaking. Everyone else was also nice, just don't go to breakfast and deal with that man!
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Pam Free
10 months ago
Absolutely wonderful experience. Staff was extremely courteous & went out of their way to help us if there was any need to do so. Breakfast buffet was really nice, tasty & convenient. Nice variety of foods to choose from every a.m. Hours were convenient. Manager's reception every night was a very nice touch & certainly appreciated. This hotel is perfectly situated to get to any place we wanted to go quickly. Clean rooms. Extra supplies were pleasantly brought upon request. Would stay here again.
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Louise McClure
10 months ago
I wish I could put less than 1 star. Had TV problems. Politely asked if they could have it fixed by the next night. Next night still wasn't fixed. TV guy left at 10 pm. TV still didn't work. This was for $400/ night? Wish I would have stayed anywhere else.


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