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Michael Hayes
Google Analytics Freelancer
Google Analytics Freelancer

Hi everyone,

Hoping the community can help me - I'm looking for text mining tools for categorising text descriptions in support call records. I'm the GA guy on the project so this isn't my field.

Currently we have a list of keywords and categories and we use scripts to read the text from the records and classify them into categories based on the keywords.

We want a user friendly tool to do this without relying on scripts so the client can use without our assistance to monitor trends in support calls.

Ideally we also want the new tool to handle new types of support call when we need them - so help us generate keywords for new categories we identify.

My client has tried KNIME and Rapidminder and they didn't really fit the bill. Rapidminer helped identify the keywords but didn't seem to have a way to classify records.

Any suggestions or recommendations?



Hi everyone,

GTM question: Does it matter who originally creates a GTM account?

GTM docs used to say that the original creator of a GTM account had a special non-transferable status, so it was best done by someone inside the company not by an agency.

I'm not sure I ever why this was important, but I've always stuck by this rule.

Does anyone know whether it still matters? Can't find any reference to it now.

Would simplify workflow if I created the account and container first then gave client full admin rights.

But I don't want to do so if it has some kind of unwanted side effect.

Thanks for your help!

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Minor observation/question about the new event listeners in GTM. What's the rationale behind the tool providing two different tags for clicks and link clicks? Why not just have a single click listener?
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Yesterday I had my first experience of breaking a client site via GTM.

I was setting up GA event tracking on a JS-intensive site via jQuery functions in a custom HTML tag and accidentally included a reference to the jQuery API at the top. It was a conflicting version to the one already being referenced by the site and many of the stylings were dislodged- I didn't notice. There was panic for a morning.

Do you think situations like this will make people wary towards agencies managing the code through GTM? What precautions should I have taken?
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Google recommends only having 1 GTM container on a page, but I'm in a situation where a 3rd party provider and their customer may both want their own GTM container in place.

According to this Stack Overflow article, 2 containers will work fine as long as one has its data layer renamed.

Has anyone found issues when trying this approach?


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Soooo the Tobacco industry still operates at cartoon-ish levels of villainy. Sad. As a side note I barely know anyone who still smokes in San Francisco so that's a good thing. This is how everyone will view sugar-filled sodas in the future btw (
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Hi, I'm looking for a scalable way to ignore referrers and I'm stumped - would be grateful if someone can provide some inspiration.

My client provides websites with checkout to 50+ customers. Most of the purchase process takes place on the customer's domain (the custom domain), payment is processed on my client's domain (the checkout domain).

My client wants cross domain tracking in place so they can measure the conversion rate for the whole process.

The problem with cross domain tracking using Universal Analytics is each of these 50+ custom domains need to be added to the referral exclusion list, which will be painful to do manually.

So I'm wondering if there's anyway to solve the problem in an automated or scalable way.

As far as I can see the Management API doesn't allow you to update the referral exclusion list.

If I could add the old style addignoredref to the code then I could insert the document referrer into this automatically - but I don't think universal analytics supports this.

If there was a way to identify the current visit's source/medium on the custom domain then maybe that could be passed onto the checkout domain using utm parameters. However I don't know of a way to get the current source/medium with universal analytics.

Thanks for reading this far :) If you have a suggestion please let me know!

I've just been talking to a potential new client for a contractor role., and as it's a complex project, I would welcome advice from the Measurecamp community.

They're a media company with a portfolio of magazine brands amongst others, and are looking for:

1. A comScore expert they can hire for a few months to help fix their comScore tagging etc across their portfolio. This is not my area so I'm wondering if anyone can recommend anyone with this experience?

2. A way to use GA to track the number of unique visitors across their websites, to help them sell their advertising. This is the project I might take on for them.

Obviously GA cross domain tracking only works with links between separate domains. If most of their visitors are visiting their different sites independently (e.g. from separate google searches on separate days) then that's not sufficient. 

Off the top of my head these are the options I can think, I'd welcome your opinions on the pros and cons of these plus any alternatives:

a. Creating an iframe with GA tracking for a common domain on all the sites, and using this to measure overall numbers. 

b. Using universal analytics to store the client id data in a common storage place so it's accessible by any site within the portfolio (not 100% sure this is technically possible, let alone ethical).

c. Switching to a tracking solution which can use 3rd party cookies, such as Omniture.

d. Deciding that even with the above in place the numbers will never be accurate and therefore their goal of having a complete view of uniques across their portfolio is unrealistic - and recommending they focus on solving other analytics problems instead.

So I would welcome your thoughts on the above or alternatives.

Also, if you have prior experience with this kind of scenario, you are probably a better fit for the role than me. I'd be happy to discuss making a referral or forming a partnership.

An agency contacted me about the role originally so that complicates the situation but if you have the right experience I'm sure we can work out a way that everyone benefits!



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Google have silently launched a great update to Acquisition Channels. Haven't found any mention of it online yet....

You can now create additional channel groupings and choose which one to use on the channels report.

Better still - they are retrospective and deletable, so you can now group and analyse your traffic in many different ways historically.


- Separate brand terms out into a separate channel, or groups keywords in other ways
- A single Paid traffic channel which combines all advertising together 
- Split different types of social or referral traffic into different channels e.g. forums

There's also a new option to create private channels so you can experiment with your own ideas without it confusing your client.

You can't share private channels. You can copy existing channels but you can't copy public to private or vice versa, making it a bit cumbersome to test modifications to your existing setup.

If you come up with any great uses for this then please post them :)

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We are at an inflection point with mobile technology. At least for now this picture accurately captures the relationship between me and my iOS and Android devices!

How about you?

Source: +Manu Cornet  +
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