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Andy Nicholson
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Andy Nicholson

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Dan,

We applaud the steps that you have already made in communicating to customers the possibility of a shipping refund, and for those people who have received either a shipping email or the device itself, that is great news indeed. The statements made so far have been enormously appreciated.

However, please consider our original complaint regarding communication standards. For many, it still feels as if this is not happening, or even getting worse. Having to spend hours surfing the web, reading hundreds of pages in forums to find any sort of information, and constantly checking emails so we can ensure the delivery is made correctly is becoming tiresome and stressful. 

We understand you may well be busy and would fully understand if a comment did not come from you personally, but any kind of communication from Google would make a lot of people feel much happier about this whole situation. 

It should not be left to customers making wild speculation about what is happening further confusing the issue for many – will there be another batch of emails, what does it mean if funds could not be requested, what will happen when new orders are taken, or how are the orders being processed, for just a few – so many questions with so little information.

Regards
XDA-Developers
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