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Avenida Cobá norte, Esquina Calle 2 Oriente 77760 Tulum, Quintana Roo Mexico
Avenida Cobá norte, Esquina Calle 2 OrienteMXQuintana RooTulum77760
+52 984 129 6711caveheaven.com
Dive Shop, Serviced Accommodation
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Ken Parker
a year ago
This is my first one star review. I found Adam via the Web prior to the trip so was taking my best guess at finding a Cave instructor. In short, I chose poorly. The "shop" is devoid of gear, working air compressor, employees and customers. This should have been my first clue. Adam had a bad attitude and did a poor job teaching the skills needed to do Cave Diving safely. I ultimately had to end our relationship 3 days into a eight day course. At this point it was a mad scramble to try and find an instructor on short notice. During the course of speaking with numerous shops and instructors, I learned that Adam is not particularly well thought of within the Cave Instructor community. Ultimately I found an available instructor who was able to teach me in 5 minutes, the skill Adam was not in 2 days. Unfortunately due to the delays and changing instructors, I was only able to complete Cave 1 instead of Cave 1 and 2. Caveheaven was started by Adam and partner who subsequently left and apparently took what business they had with her. I think this business' days are numbered and rightfully so.
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Response from the owner - a year ago
This is my first one star review as well. Ken contacted me and, during our phone discussion prior to his arrival, I told him I paid a lot of attention to core skills - trim, buoyancy and propulsion techniques. He assured me he was a "good technical diver". During the two and a half days together, these skills were, in my opinion, still seriously deficient and it appeared clear to me that he considered learning these basic skills to be a waste of time. I asked him about it and he confirmed my feeling, so I suggested we stop training and I offered to contact some other instructors for him (those I did contact were unavailable). Essential diving skills are a requirement to safely diving caves and the vast majority of my students have successfully worked hard to improve their core skills with a positive attitude and without letting their egos get in the way, proceeding to earn their cave certification. Students pay for days of training, not a guaranteed cert.