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4 months ago
Terrible experience. Buyer beware! I recently purchased a DJI drone from them and what I received was broken! The rotor was snapped, and there was no charging cable. I called and they were the rudest people ever, they cursed me, etc. I can't even write what they called me here. Scammers plain and simple (and good luck speaking English with them, they don't understand it much). Complained to the BBB.
Response from the owner - 4 months ago
This client tried to scam us and this is a malicious, wrongful comment. This client purchased a DJI drone from us through eBay and BEFORE HE EVEN RECEIVED it claimed missing parts and opened up a case. Since his claim was that there was missing parts we filled a complain with UPS. The natural procedure is that UPS conducts and item inspection to which the customer refused 3 times and the inspection could not be conducted. Here you can witness the letter that UPS sent us: https://images.compudemano.com/albums/userpics/10001/ups_letter_case_ebay.jpg At the end, we sent out a return label (PAID FOR BY US), but the product that was sent back was not ours, damaged, incomplete and dirty. We got to the conclusion that the buyers intent was to purchase a new Drone from us, open up a case, and send back a previously purchased product that was incomplete and in bad condition. This to keep a good new drone and achieve a return of his money. eBay decided this case in our favor since they determined the buyer acted in ill faith: http://images.compudemano.com/albums/userpics/10001/ebay_case_resolution.jpg Our feedback ratings on eBay are 100% positive: http://www.ebay.com/usr/compudemano
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