Scene: Photo printing store, where a customer has just been told that his labor- and time-intensive order will be available tomorrow.
"No, I don't want it tomorrow!! If I wanted it tomorrow, I'd order it tomorrow!!! I want it today, so I ORDERED IT TODAY!!!"
"Sir, it takes a minimum of four hours for the photofinishing chemicals to fully process this type and size of image (relevant info: 24" x 36", meant to look like an oil painting), and we close in thirty minutes. If I stay late and come in early tomorrow, I can have it ready by 8 a.m."
"You IDIOT! I need it for the party tonight!"
"My son's high school graduation party!"
"So, wait... you've had HOW long to plan this? Eighteen years?"
"I'm sorry, sir. Even if I could change the laws of physics and make a chemical reaction occur faster than normal, a lack of planning on your part does not constitute an emergency on my part. The best I can offer you is a poster print in the same size, which I can have ready within 20 minutes. (I point to an example print that is less than two feet away from him)
"Yeah, fine, do it"
(15 minutes later, the poster is printed, and ready to go. I've even got a nice frame picked out that I'm planning on throwing in for free, since I feel bad for his son in this situation)
"Okay, sir, it's all ready! I also have a..."
"What the HELL is this? This looks nothing like THAT!" (pointing to our display advertisement of the faux oil painting, up on the wall, no where near the example I showed him).
"True, because that's the process that takes at least four hours. This is the printing process that's faster, which I suggested as an alternative, due to your time constraints. It's still a photo quality print, though. I think your son will be pleased."
"Fine, whatever, let me just pay. And you can put THAT back (pointing to the frame). You're not upselling me!"
I quickly collect his money. After handing him his change, I tell him this:
"Actually, sir I was going to include the frame for free, since I know you're pressed for time and I thought it would be a nice gesture. However, since you've been exceedingly rude during this entire endeavor, and I've done everything within my power to assist you, and at no point have you expressed any appreciation, I see no need to offer you anything complimentary."
"You incompetent idiot! I'll come back tomorrow and talk to the owner and have you FIRED!"
"Actually, sir, that will be a little difficult. You see, I AM the owner. That's one of the reasons I was able to offer you the complimentary frame, and also the reason I put up with as much of your abuse as I did. If you had spoken to any of my employees in this manner, you would have been ejected from my store within the first five minutes. In fact, the only reason I even offered to complete this job for you was because of the sympathy I feel toward your son, who has a father that waits until the very last minute to prepare a graduation gift. Now that it's done, I want you to know that you are not welcome in my store, ever again. I refuse to do business with someone that is so incredibly rude, especially when the situation was created due to their own incompetence. I hope your son has a nice graduation party. But the next time you find yourself in a bind due to your own failures, perhaps you won't be a rude, inconsiderate prick to the only person that can help you. Have a great night, sir."