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Mike Wood
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Have him in circles
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Reviews - | Online Payment Systems | Review Centre
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Read 9 customer reviews of the www.epasy.com - www.epasy.com & compare with other Online Payment Systems at Review Centre

Unfortunately we have received very poor service from Elan Security since a problem first started with our gate entry panel in November 2015. I virtually never complain and in fact this is my first-ever negative review, however it is important that any future customers of Elan Security are aware of the service level they could receive. Following a number of attempts to repair the entry panel by Elan Security (which they charged me for), they eventually suggested that the panel needed replacing and their representative said it was outside their 12 month warranty and would cost £943.20 + labour. The electric gate entry system is Digital X1 VR and the manufacturer is BPT, so I contacted them with images of the severe rusting and bowing metalwork. The BPT Operations Manager replied with a 3 year warranty and asked Elan to submit a return. This information was passed to Elan Security on the 6th June 2016 and we were informed that the Managing Director would be dealing with this. I am concerned that the MD has not responded to any of my emails or phone calls, even though I have confirmed with the lovely office lady that he is aware of the urgent situation that our electric gates have not worked properly for 6 months. The overriding issue is that Elan Security is offering a 1 year warranty, when a product of this nature is deemed as fit for purpose by the manufacturer for a 3 year warranty. The Sale of Goods Act 1979 protects us as consumers and I sincerely hope that this can be resolved speedy. Kind regards, Mike Wood
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Public - a month ago
reviewed a month ago
1 review
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