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Proto Partners
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Unsure how to sell #customerexperience  to your organisation? Understand why CEX can't be ignored and it is essential for your organisation to implement with this 2 minute video. #CEX   #custexp  

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86% of CEOs are concerned about how to keep up with the differing wants and needs of their customers. Over 50% of CEOs believe they aren't keeping up with customer expectations. Is customer focus one of your strategic priorities?

Are you looking for answers on design thinking? Given the interest of this post I'm sharing it again.
This article answers; What is design thinking & why is it crucial to your business success?

Use this compelling DT framework to innovate & differentiate your business through the six phases of empathize, define, ideate, prototype, test, and implement.

What is the value proposition that you think service design solves? We're asking you the question on the SD Show.

What is design thinking & why is it crucial to business success? Use this DT framework to innovate & differentiate your business through the six phases of empathize, define, ideate, prototype, test, and implement. http://buff.ly/2b1vPDv

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Are you ahead of the competition? Boost your CX & build a winning business strategy with Customer Journey maps.

The comprehensive information gained from the mapping process can provide valuable insights into the reasons why customers engage with your business and this can be used to gain a competitive edge. Find out more on our Customer Capital Blog.

We've posted a new Linked In article on Customer journeys: The new differentiation battlefield.

In 2016, 89 per cent of companies expect to compete mostly on the basis of customer experience, versus 36 per cent four years ago.

How competitive is your customer journey?

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Have you read our CMO article yet? Customer journeys: The new differentiation battlefield.

In 2016, 89 per cent of companies expect to compete mostly on the basis of customer experience, versus 36 per cent four years ago.

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Is your customer experience missing something? Find out how to design a competitive customer journey at our workshops in August and October. http://buff.ly/2abCLR2

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Can you name the biggest problem service design solves? Catch Proto Partners in the upcoming ServiceDesignShow ep9 trailer with Damian Kernahan. http://buff.ly/2a4pD1A
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