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TRU FIT Athletic Clubs
Physical Fitness Program
Today 6AM–9PM
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2861 W 120th Ave Westminster, CO 80234
2861 West 120th AvenueUSColoradoWestminster80234
Physical Fitness Program, Gym
Physical Fitness Program
Gym
Kickboxing School
Personal Trainer
Yoga Studio
Today 6AM–9PM
Saturday 6AM–9PMSunday 6AM–9PMMonday 4:30AM–11PMTuesday 4:30AM–11PMWednesday 4:30AM–11PMThursday 4:30AM–11PMFriday 4:30AM–9PM
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Review Summary
2.4
64 reviews
5 star
16 reviews
4 star
2 reviews
3 star
6 reviews
2 star
9 reviews
1 star
31 reviews
"I don't care much about having a fancy locker room, or a steam room."
"I only think it is fair to combine both good and bad reviews about TruFit."
"Great gym, good price for everything available."
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Zachary Witt's profile photo
Zachary Witt
2 months ago
Great gym, good price for everything available. Awesome classes. I use to work at a gym and this yearly agreement is the best deal i have seen. Not crowded at all. Gets busy around 530 to 7, normal... but the gym flow is great. A lot of benches and squat racks. Love the athletic room. Rock wall is a huge bust. I went to anytime for 5 years, wondering why i wasted all that money. TRUFIT for life.
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Tim Solis
7 months ago
Everything about the gym is good, except for certain things. However that's at every gym! Difference being, people there make it worth while! Certain people from sales are incredible! I.E. Austin goes above in customer service! He does what he can and will work with you. I believe Baby?? is the other guy's name? Anyways he's very personable and will help out with the gym world. Some of the other people too but for the most those are the guy's and this is my basic review of people being great and the gym not being terrible!
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Lupe Ruiz
in the last week
Good equipment, terrible management. Rare occasion there is soap in the locker rooms not to mention the immediate need to replace the moldy shower curtains. Steam room is unreliable, it seems there is something always wrong with it but never a solution.
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Becca Harrison
5 months ago
I had several issues at this gym and requested to give my 30 day notice to cancel my membership in mid January 2015. I had paperwork from this event but after several months trashed it because I thought my membership was cancelled and I would no longer need it. What I didn’t know was that they kept my membership on hold and never cancelled it & began charging my credit card again. (Several months after I cancelled) Here is the BIGGER CONCERN: On January 4, 2016 I phoned and spoke with a manager named Lisa who was friendly and seemed as if she would help me. I explained the entire situation as stated above and she seemed genuinely confused but stated she would email paperwork to complete to cancel my membership. I never received an email from her. Over the next 7 weeks I phoned several times asking for Lisa and was repeatedly told she was unavailable and they would have her phone me back. I never received a phone call back…..ever. On the morning of February 23, 2016 (after SEVERAL phone calls and my frustration building) I phoned and asked for Lisa and was given the same spiel that she was unavailable and would call me. I stated that I have called several times and that this issue is officially over a year old and needs to be resolved today and requested to speak with someone else. The front desk clerk put me on hold and came back on the phone stating that she spoke with Lisa and that Lisa has my information and is “WORKING ON IT” and will get back to me. I stated that I requested my account be closed FOR THE SECOND TIME over 7 weeks ago and there is no reason it should take this long. I stated that I wanted this resolved TODAY and there was no reason for this delay. And once again the only response is that they will have her call me. Later in the afternoon on February 23, 2016 (when once again I did NOT receive a phone call back) I phoned Capital One Disputes department and asked them to do a 3 way call with TruFit to see if we could get this resolved. This call was recorded. The man who answered the phone stated that I needed to come down in person to cancel. I stated that Lisa said she would email me paperwork over 7 weeks ago and I’m still waiting. He said well then if Lisa is handling it there is nothing I can do for you. I asked who else can resolve this because I need documentation TODAY that my membership is cancelled. He said I needed to wait for Lisa to call me and that my account is on hold and they aren’t currently charging me so I have nothing to worry about. I stated I don’t care that you aren’t charging me…I want documentation that my membership is cancelled so that a year from now this doesn’t just pop back up as if I never cancelled it. He stated he couldn’t help me and that I had to wait for Lisa to phone me back. I insisted that over 7 weeks to cancel a MONTH TO MONTH membership (which I also cancelled over a year ago) is ridiculous. Once again he insisted that they weren’t charging me so I shouldn’t even worry about it and that I would need to wait for Lisa to call me back. I’m not sure if this is how they keep their membership numbers up but there is obviously some unethical business practices happening here. I should receive a refund of $94.99 for the annual fee they charged me when I should no longer be a member. More importantly, I need documentation that my membership is cancelled. Setting aside that I cancelled this more than a year ago and have been extremely inconvenienced (not that they care) I was on a MONTH TO MONTH membership where I paid first and last month’s monthly fees and requested to have it canceled multiple times. There is no reason for this run around and no reason why my membership shouldn’t have been cancelled the first time and certainly no reason why it should take 7 weeks to process a MONTH TO MONTH cancellation that required a 30 day notice and already had the last month paid for. I would not get a membership here!!
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Sam Carlson
4 weeks ago
This place has gone way down hill but is getting better. Most of the broken equipment is getting replaced. Many of the cardio machines have problems, tv's don't work, machines click, belts are loose. Cables are frayed and sharp. Super packed at busy times hard to move and work out. Crossfit area is nice but only one dead lift rubbered area. Trainers don't seem to know what's up, poorly cleaned areas too.
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Adam Pritchard
2 months ago
Really happy with this gym. A great selection of cardio and weight machines. Excellent locker rooms, lots of class choicea. When we had an issue come up with our membership we worked with the manager Greg who was awesome to deal with and fixed the problem straight. Highest recommendation
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Benjamin Saber
4 months ago
If I could give this gym a rating of "0 stars," I would. I have so many complaints that this "review" could be considered to be an essay. However, my main concerns with this gym revolve around the management. Every time I went into the gym, they were trying to recruit people to setup a membership. It's a gym, based on how many members, I get that. But trying to convince people that this gym is "life-changing" and has such a "great community" is a complete lie. This gym was not life changing. If anything, it made me not want to workout because I hated going to that gym so bad. Everyday I went into the gym, I noticed a machine that was broken, water fountain had no buttons (you had to stick your finger under the fountain to push a button to make the water come out), nobody at the front desk to ask a question or even greet you when you come in or leave, equipment looked and felt like it had not been cleaned or even wiped down in months, and the trainers there are not friendly. I found more compassion and help from other members in the gym than any employee that worked there. Furthermore, there was a lack of community in this gym because of the trainers. Either they were talking amongst themselves or looking at their phones. Either way, they weren't being "helpful" or "approachable". All of those complaints sound minor and easily fixable but that is exactly my point. ALL OF THESE PROBLEMS CONTINUED THE ENTIRE TIME I WENT TO THE GYM (over 3 months before I had enough of it and just stopped going). These problems, like fixing a water fountain, giving your employees tasks to do when they are just standing around, or cleaning equipment, can be easily mandated by management. A quick, "Hey Jim, could you take a walk around the gym and tidy up the equipment that's not being used?" or "Hello Emily, would you mind answering a few of this member's questions?" would have changed my opinion pretty quickly. However, I only saw Greg a couple of times on the floor of the gym. Besides that, you could seldom find him behind his computer or who knows where doing whatever managers of Tru Fit do during their free time and job. Overall, this gym was the worst gym I have EVER had a membership to and I will never go back. The customer service and support are a million times better at 24 Hour Fitness and that is saying something...
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Jared Ward
5 months ago
Wow. Normally I got to TruFit on 88th and it is great. Being in the area i decided to check out this Trufit. I cant believe how run down this place is comparatively. Most of the drinking fountains have tape over the broken handles. had to go to three different treadmills to find one that worked and had a Tv, about 1/4 of them have TV's. Benches and machines are broken and pads are ripped up. Many machines have an out of order sticker on them, from what i gather hey have been that way for a long time. Horrible design as well. Half of the gym in underused run down machines that no one uses and a cross-fit area that no one uses. Also out of towels and when i asked the employee at the front desk he told me it was a free service so not to worry about it.
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