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Monique Claassen
Media and Digital junkie. Changing the world one presentation at a time!
Media and Digital junkie. Changing the world one presentation at a time!
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Fragmented media must not lead to fragmented brands.

In Rob Norman's presentation at the DCMO Summit, he spoke of how the old media model is like Humpty Dumpty; it has been broken into pieces and cannot be put back together again. In this latest blog post, Nigel Hollis explains brands need a coherent brand across multiple media channels now more than ever. Read it here: http://bit.ly/1zLwRdV

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Kinda obvious but so easy to miss. The key to your business is culture and by managing culture you manage our business. 
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Social Media Role for Customer Service (Infographic)

Whether it's Facebook, Twitter, YouTube or Google+, consumers are interacting more and more with brands via social media channels. This #Infographic shows some interesting statistics and facts about the social media role in #CustomerService

http://www.providesupport.com/blog/social-media-role-customer-service-infographic
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Our multiscreen presentation in Cape Town this morning! Loving the energy in the room! 
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