Don’t let any customer leave your business with negative thoughts and feelings. A simple conversation can make the difference between keeping a customer or losing a customer. By service expert Kathy Cuff.
The ability to conduct successful one-on-one meetings with team members and direct reports is a key leadership competency. These seven coaching-based questions from Michael Bungay Stanier can help increase your effectiveness dramatically!
Many people would say that their best managers were those who used a coach approach to partner with them in achieving their goals. Coaching expert Joanne Maynard shares thoughts and links to research.
Trust is a key element of success in today’s business environment. When everything is moving quickly, you need people you can count on, and people need leaders they can trust. Blanchard blogger Jemma Garraghan suggests five areas to focus on.