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Blanchard LeaderChat
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Blanchard LeaderChat

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A proactive customer success mindset means anticipating customer needs before they occur. Great questions from service expert Vicki Halsey to evaluate your company's current mindset.
Here's a quick quiz. What job position has 106,000 openings on LinkedIn, has been around about three years, and is focused on such areas as product adoption, onboarding, churn reduction, and custom...
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How are you at being present with your direct reports, colleagues, and family members? Coaching expert Terry Watkins shares four tips.
What does it mean to be fully present with others? I am sure everyone has experienced talking to someone who was not present. Conversations with a spouse or partner come to mind. I know at times I ...
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As a first-time manager, you want to make a good first impression by demonstrating confidence and capability in managing the work of others. But new managers sometimes get over-invested in people and projects.
Leadership expert Scott Blanchard, co-author of The Ken Blanchard Companies' new First-time Manager learning program, says new managers sometimes approach their first assignment with the same energ...
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What are your pain points? What is your body trying to tell you? Coaching expert Patricia Overland shares how when you listen, you can discover so much more than if you ignore it. 
It sounds odd, right? Why would pain have any connection to coaching? There are a number of definitions for the word pain. For our purpose, let us consider the Old French verb pener, which means “t...
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Trust your people to rise to the occasion says Randy Conley. Odds are they will prove themselves to be responsible and you won’t have to worry about holding them accountable.
I don't like the word accountability. It's always rubbed me the wrong way for some reason. I think it's because it assumes the worst about people. When we talk about accountability, it always seems...
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Ever feel like your success was pure fluke and totally unearned? Many people do. Don't let imposter syndrome hold you back.
Dear Madeleine, I am a senior manager in a large and well known high tech organization. I keep my head down and stay clear on my goals. I do whatever it takes to make sure my people are successful....
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Two new articles by motivation expert Susan Fowler point to some of the challenges leaders face in trying to create an engaging and motivating work environment for team members.
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Start by being candid with your people says coaching expert Madeleine Blanchard. Do not, under any circumstances, defend yourself, explain, or otherwise hijack and negate the feedback.
Dear Madeleine, I am a marketing manager at large consumer goods manufacturing company. I have ten direct reports and a couple of dotted-line people who work on big internal communications projects...
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Ken Blanchard looks at three realities first-time managers face as they step into their new roles. Also includes link to request information about The Ken Blanchard Companies' new First-time Manager program being released later this month!
Congratulations! You got that promotion you’ve been waiting for. You are a first-time manager! My guess is that you earned your promotion by being a high achiever—and that’s fabulous. Keep in mind,...
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Coaching expert Madeleine Blanchard shares key strategies and action steps for dealing with deeply felt negative emotions that can get in your way as a manager.
Dear Madeleine, A long-time employee I really liked and respected recently left for another opportunity. I tried to keep her but couldn’t offer her enough money, so I gave her an excellent referenc...
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Coaching expert Madeleine Blanchard identifies eight critical components that a person needs to truly succeed. Good news is the majority of these qualities can be acquired or learned!
As someone who has been coaching people for 26 years, I am often asked what the key to success is—and, surprisingly, whether luck plays a role. I’ll take that last part first. For the record, I pre...
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Work goals too hard? Too easy?  Ring-toss experiment shows what works best for high performers.
Researchers brought two groups of people together for some testing on goal setting. One group had been identified as low performers and the other as high performers. The researchers wanted to find ...
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Leadership news and resources from The Ken Blanchard Companies
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Leadership and HR focused updates and resources from The Ken Blanchard Companies. Check out our blogs and other social media resources at www.kenblanchard.com
http://www.leaderchat.org.
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