I thought after hearing Bonnie Brooks was going to be in charge of The Bay it would get better. Then I heard her speak and so I ventured into the store and found everyone to be nice, polite courteous and helpful.
Therefore I ordered a patio set from them in April. Everything but the table was delivered on April 25. I kept phoning and phoning and everyone was courteous and polite but they still couldn't find my table. I even told them store locations in which I had seen it, but they couldn't find it.
On June 26th they finally told me it was sold out and they could not give me one. After I explained how upset I was because I spent three months looking for what I wanted and when I found that set I loved it, I asked to return it. The next week they came and took the chairs, but refused to take the matching conversation set, because it was a different order. By this time I was so fed up I said fine, I can deal with it and I'll look for a table with and chairs that can compliment it. It is now two weeks after they picked up the chairs for the table that didn't exist and I phoned to find out why my refund was not yet on my Visa card. The woman said that there is a note on my file as of today that the agent had just verified that the chairs had been returned and gave permission for the refund to go forward. The Bay picked them up. Why may I ask do they need an agent to verify the return of product that they picked up?
Today I asked to speak to a decision maker at the store. I was handed from one nice person to another nice person, but could I speak with anyone that has decision making authority to explain my experience and how incompetent the tracking system at the store is? No!!!! Will I shop at The Bay again. Not if there's an alternative.