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Maggiano's Little Italy
Italian Restaurant
Today 11AM–10PM
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11800 W Broad St #2204 Richmond, VA 23233
11800 West Broad Street #2204USVirginiaRichmond23233
(804) 253-0900maggianos.com
Italian Restaurant, Banquet Hall
Italian Restaurant
Banquet Hall
Delivery Restaurant
Catering
Bar
Takeout Restaurant
American Restaurant
Today 11AM–10PM
Wednesday 11AM–10PMThursday 11AM–10PMFriday 11AM–11PMSaturday 11AM–11PMSunday 11:30AM–9PMMonday 11AM–10PMTuesday 11AM–10PM
Menu
Authentic, Italian-American restaurant featuring Chef-prepared dishes and premium wines. Banquets, Delivery, Carryout and Online Ordering also available. Reservations online or by phone.
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Review Summary
4.2
89 reviews
5 star
47 reviews
4 star
25 reviews
3 star
8 reviews
2 star
3 reviews
1 star
6 reviews
Semi-upscale chain for classic Italian fare served family-style in a relaxed, polished space.- Google
"This stiff is best saved for a special occasion."
"We should have gone to Cheesecake Factory."
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Chris Nguyen
2 months ago
This used to be a little bit of a higher end chain, but I feel that they've come down on the price point recently. For example, you can now buy some pasta dishes, where they will throw in another dish for you to take home. I think that brings down the class a little bit. But who am I kidding, I'm not going to turn down a good deal. I think the food here is still pretty good and I'm happy to eat here again. Service was pretty friendly too. They were understanding of my son, who was a little rowdy that day.
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M Hall
a month ago
An excellent Italian restaurant with wonderful decor, amazing food, and great service.
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Galina Powell
5 months ago
Went there yesterday with family for a birthday celebration and we are definitely not going back, this was our second chance for the restaurant and once again we received a horrible service. Our server had an attitude during the whole time we were there, we even wondered if Maggiano’s now trying out something new to differentiate itself, as some restaurant do where they are known for servers with bad attitude. The funny thing is our server made a comment “see, I am easy to get along with”, as if we were fighting with her, which we were not. During 2 hours we were there we saw our server in total of 6 times before she brought our checks (including times she corrected mistakes with food), even though we saw her at her other tables more frequently and being more attentive. By the way, even though I specified during the reservations and at the table that we were celebrating a birthday and server was aware of that (she asked whose birthday it was and congratulated her), we did not get the lemon cookies birthday plate. Furthermore, server brought the candles after she brought the dessert so she just asked the person to stop eating her cake so she can stick the candles in it. We arrived at 6 for a 6:15 reservation, and were seated immediately. Got our water and explained to our waitress that we had 2 separate checks and who is on what check. Got our bread and butter…. And tried to tell her we wanted to order drinks as well. She came back to take our drink order, and then disappeared for 30 minutes (we only ordered soft drinks, iced teas, lemonade and milk). After she re-appeared with drinks we pointed out that there was an error with one order, which increased her negative attitude as if it was our fault that one of us wanted an iced tea and did not get it. We got total of one refill on our drinks (including water) even though most of the drinks were consumed while we were waiting on food. Our drinks were cleared out from the table after we place a desert order, so when desert came we had nothing to drink with it…..Our 2 bread buckets for table of 10 were never refilled; the bread was consumed before we even got our drinks brought to us. The food came out, again, one of the things was wrong but we asked the runner who brought the food to change it and he did it immediately. We placed a dessert order, and waited another 20-30 minutes for it. Even though we could see our server at other tables she never made her way to ours to check on us. The whole time she had an attitude as if she did not wanted to be there and we were a nuisance. It seemed that the restaurant had a lot of customers so I can understand if she was busy or kitchen was overwhelmed. However making it seems as if it was our fault because we came in to celebrate a birthday to add to her workload was not a way to go. When we got our checks, our server circled the suggested tip selection on the check to bring it to our attention, and then she came back 3 times to make sure she got her copy. I wish she was as attentive to our table during the meal as she was during the time she was waiting on her tip. As a former server I can provide her with this tip-being nice to the people at your table from the beginning of the meal earns you much bigger tip at the end of the meal. Overall it was a bad service, a mediocre and overpriced food, we are not going to be back, nor would we recommend this place to anyone. There are plenty of other restaurants where we can spend our money and not get an attitude from the server and bad service we had last 2 times we came in.
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Jamie Freeman
a year ago
We went there on a weeknight for a birthday gathering. We had reservations and were seated on time. From then on, things went downhill. Our server was polite and friendly but kept forgetting our drinks or mixing up the order. Some drinks we never got at all. We waited for a really long time for our food to come out. Our party notified staff twice that the bathroom was a mess. The food was pretty good and they were accommodating towards a food allergy at our table but some dishes seemed like that sat a while before they were brought out. THEN we found a hair in the food. The manager was apologetic (but really defensive and snippy) and comped the one person's meal (and gave him a $25 gift card) but that person wasn't interested in eating anymore. At that point, some of us wanted to get up and leave but we still had dessert and a to-go order we were waiting on. So we got thru dessert with any problems, and asked for our bill which was screwed up. Then we discovered that our to-go order was never put in. At that point we had been there for 3.5 hours and weren't waiting around anymore. The whole experience was chaotic. I think maybe having 2 servers instead of just 1 for our party of 10 would've prevented things from snowballing into disaster. All our experiences at Maggiano's prior to this had been good.
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Samantha Fleek
a month ago
My husband and I came here for a date night. Upon entering we were welcomed with a kind manner, the hostess informed us that we would have a five minute wait, which was perfectly fine. We have been to some restaurants that have told us it would be a five minute wait and we've ended up waiting for 30+ minutes, but not here. The waitstaff was simply amazing due to a large party in the area we were in we had a waiter and waitress who worked together wonderfully. Alex and Corey were both great. My husband and I are definitely planning to come back. We are actually coming back for my mothers birthday later in January.
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Ebo291
5 months ago
Today 8/29/15 I walked in and seated myself at the tabletop and Not one single waitress stopped at my table not one. I sat there for 10 mins and two families walked in sat behind me and 2 different waitress waited on them so I walked the hell out. How rude? I'm not sure if I will return again. I even called to speak with a supervisor and they left me on hold. They need to pay attention to who comes in first. The least they could have done is say wait someone will be with you. Smh
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Willy Haskins
5 months ago
Tough steak food just so so.Have not been here in a while and will not return.Everything was microwaved. but the deserts were OK.
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Jazz Washington
a year ago
If I could give 10 stars I would, The management and staff were amazing from beginning to end. They really were on top of things with helping me surprise and propose to my fiance. I am most definitely glad I chose Maggiano's to share this special occasion with us. Our food came out in a reasonable amount of time and was delicious.

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