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I only picked Budget because I got a great deal through USAA... 1) My initial experience communicating with a Budget Staff employee was atrocious! He was Rude and not welcoming at all, he made me feel guilty for not buying any additional coverage for the car which would've totaled an additional $50+ x 3days... 0_0. FYI If I say I don't want it don't give me the guilt trip about not getting it and continue to be rude about it. He didn't give me instructions that I had to notate all the damage on the vehicle myself, he simply handed me all the paperwork and told me where the car was parked... Really? I had to ask one of the other Budget employees what to do with the damage paperwork I was given without anything to write with mind you. 2) Everything else was good, the employee in the parking garage that gave me a pencil and told me what to do with the damage paperwork. 3) The car was good, No problems it was a small 4 door. 4) Return was a breeze... I pulled up and was friendly greeted by the return staff. he asked a few questions and that was it... Awesome!. 5) Bonus* Upon returning back to the lobby to catch the tram back to the airport the Budget line was Crazy long! at least a 20-30min wait... Wow! Although I didn't have to go through that I would've been pretty mad if I did and got the Initial customer service I got. ** Overall I'd rent there again but only if I got the same deal.
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Public - 10 months ago
reviewed 10 months ago
1 review