Response from the owner - 2 months ago
Unfortunately I am unable to look into your cousins’ cases and how they are being handled because their names are not provided in your review/complaint. Please have your cousins contact me (Doug Zanes) directly (not the attorney or paralegal who is working on their case) and I will personally answer all of their questions and make sure they understand exactly what is being done on their cases. Having said that, I will address a few of the points that you listed below.
First, you characterized your cousins’ cases as a rear-end accident in which they suffered “lasting” injuries. You then describe their cases as “clear cut” cases that should be quickly resolved. I can tell you that, in my experience, any case that has left the victim with “lasting” injuries is not clear cut from an insurance company’s perspective. In fact, in my opinion, these are the cases that insurance companies fight the hardest to win. In these cases, we have to put together the medical evidence that supports an injury that a client has not recovered from. Many times this is an expensive and complicated process that could involve medical experts.
Second, I believe that you may not be completely informed about your cousins’ cases and that you don’t completely understand the legal process. You state that their cases are over three years old, have yet to resolve, and now will be gong into litigation. In Arizona we have a two-year statute of limitation on general negligence cases, and even shorter time frames for cases involving government entities. Therefore, your cousins cases would have been put into litigation prior to that deadline and currently could be working through the litigation process, which is a lengthy, complicated process.
Finally, as to you cousins contact with this firm, our paralegals are required to speak with our clients every two weeks and our attorneys are required to speak with our clients every five weeks. This is something that both myself and my management team keep a very close eye on through case reviews, attorney meetings, staff meetings, etc. Every time something happens on a case it is documented, including each time we speak with a client.
Unfortunately, I am unable to look into your cousins cases because you did not provide that information, but if you have them call me directly I will review each case and will certainly address anything that we are failing to do immediately.
I can be reached at 520-777-7777 in Tucson or 602-999-9999 in Phoenix.
- Doug Zanes, Attorney/Owner of Zanes Law.